Benefits Client Services Manager
MMC

Job Info

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JOB TITLE: Client Services Manager

JOB TYPE: FLSA Exempt

REPORTS TO: VP of Client Services

SUMMARY: The Benefits Client Services Manager is a vital part of the management team of Marsh & McLennan Agency-Southwest. This position is primarily responsible for managing the service team of a dynamic and growing agency.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Day-to-day management of service team
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching & counseling employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.
• Helps write and deliver performance reviews and helps handle disciplinary issues with team
• Conducts monthly service team meetings
• Plans, develops and implements strategy for staff training and development
• Partners closely with Executive Team Lead and Head of Office on team management strategies

REQUIREMENTS:

• Self-directed with strong organizational, decision-making, and time management skills
• Adept at leading and influencing employees by motivating, developing and directing teams and individuals
• Strong presentation and communication skills
• Ability to professionally interact with all staff and management members, carrier representatives, vendors, and prospects/clients
• College degree preferred or equivalent experience
• Minimum of five years' benefits experience
• Proven leadership/people management experience

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers.

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