Business Analyst
The Judge Group Inc.

Job Info

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Location: REMOTE
Salary: $50.00 USD Hourly - $60.00 USD Hourly
Description: Our top financial client is currently seeking a Business Analyst

Job Title: Business Analyst

Location: 100% Remote

Contract: 12+ Months (Contract To extend/ Hire)

Description

• We are seeking an experienced Business Analyst, to join the contact center experience team to support the migration to a new live chat and secure messaging platform.
• The ideal candidate will possess a blend of business and technical savvy. You must be hands-on, be able to work with both technical and business partners. You should also have experience working within a complex stakeholder ecosystem.
• You will be working in tandem with the product team and technical teams primarily supporting: gathering and prioritizing business requirements, supporting developing user stories and acceptance criteria, and working closely with business, technology, and customer partners to ensure business value and client satisfaction goals are met.

What you have:

• The successful candidate must be fully committed to serving the needs of clients, employees, and shareholders. In addition, the individual must possess strong product management and leadership skills and be passionate about optimizing transparency and communication.

• Bachelor's or Master's degree preferred
• Experience with contact center applications and business practices
• 5+ years required of experience, particularly in a business analyst function
• 1+ years of experience in agile processes, such as scrum, Kanban, and/or the Scaled Agile Framework (SAFe)
• Ability to build strong working relationships internally and externally
• Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
• Demonstrated collaborative style, with ability to lead and influence diverse teams
• Strong detail and process orientation using data to measure productivity and progress
• Excellent problem-solving and critical-thinking skills

Contact: rnegi@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

This job has expired.