Business Analyst Jr
American Cybersystems, Inc.
Job Info
Innova Solutions has a client that is immediately hiring a Business Analyst
Position type: Full-time, Contract
Duration: 24 Months with possible extensions
Location: Philadelphia, PA 19103
As a Business Analyst, you will:
Customer Service aligned/oriented Quality Analyst who can interpret Customer Service data/metrics with at least 3 yrs minimum exp in this space, not overall career, but at least 3 yrs in Quality Analyst working environment, meaning candidate can have 3 yrs Quality Analyst exp in addition to other career exp.
Analyzing Customer Care & Billing client data, and then interpreting this information; and data and providing solutions/outcomes to the client in briefings, meetings, and reports.
Responsibilities may include:
- Evaluating CC&B (Customer Care & Billing metrics/data)
- Interpreting CC&B and solutions to client management based on data findings
- Building necessary reports in Excel, and or PowerBi that best assist the client in CC&B strategy
- Background in Customer service Quality exp highly desired,
- Able to look at Data/metrics and interpret,
- PowerBi dashboards/reports/building data in PowerBi strong skill to have on par with Tableau exp.
- Must have min 3 yrs in Quality Analyst space, please do not submit candidates with 10-20+ yrs exp. The target range is 3-5 yrs ideally
- high school ok (but degree preferred)
- Microsoft office (Excel key) 3 yrs+, PowerBi = 3 yrs min, Tableau helpful
- Quality Analyst (able to interpret reports/metrics)
- Willingness to learn, participate and collaborate
- Highschool ok, but a college degree in any concentration is preferred. Candidates with a BA/BS get priority consideration.
- Those without a college degree should have 5 years minimum verifiable Quality Analyst exp
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Baby Rani
816-360-8269
baby.rani@innovasolutions.com
PAY RANGE AND BENEFITS:
Pay Range*: $38 - 42 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
- Named One of America's Best Employers for New Grads by Forbes (2024
- Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
- One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
- One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
- Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
- One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
- AWS Advanced Tier Services Partner with 100+ certifications
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Innova Solutions has a client that is immediately hiring a Business Analyst
Position type: Full-time, Contract
Duration: 24 Months with possible extensions
Location: Philadelphia, PA 19103
As a Business Analyst, you will:
Customer Service aligned/oriented Quality Analyst who can interpret Customer Service data/metrics with at least 3 yrs minimum exp in this space, not overall career, but at least 3 yrs in Quality Analyst working environment, meaning candidate can have 3 yrs Quality Analyst exp in addition to other career exp.
Analyzing Customer Care & Billing client data, and then interpreting this information; and data and providing solutions/outcomes to the client in briefings, meetings, and reports.
Responsibilities may include:
- Evaluating CC&B (Customer Care & Billing metrics/data)
- Interpreting CC&B and solutions to client management based on data findings
- Building necessary reports in Excel, and or PowerBi that best assist the client in CC&B strategy
- Background in Customer service Quality exp highly desired,
- Able to look at Data/metrics and interpret,
- PowerBi dashboards/reports/building data in PowerBi strong skill to have on par with Tableau exp.
- Must have min 3 yrs in Quality Analyst space,
- high school ok (but degree preferred)
- Microsoft office (Excel key) 3 yrs+, PowerBi = 3 yrs min, Tableau helpful
- Quality Analyst (able to interpret reports/metrics)
- Willingness to learn, participate and collaborate
- Highschool ok, but a college degree in any concentration is preferred. Candidates with a BA/BS get priority consideration.
- Those without a college degree should have 5 years minimum verifiable Quality Analyst exp
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Baby Rani
816-360-8269
baby.rani@innovasolutions.com
PAY RANGE AND BENEFITS:
Pay Range*: $38 - 42 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
- Named One of America's Best Employers for New Grads by Forbes (2024
- Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
- One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
- One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
- Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
- One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
- AWS Advanced Tier Services Partner with 100+ certifications
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
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