Community Outreach Care Specialist -Sign On Bonus (US)
Elevance Health

Job Info

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Community Outreach Care Specialist

$1500 Sign On Bonus!

Location: Florida

The Community Outreach Care Specialist is responsible for ensuring that appropriate member SDOH programs are proactively identified to improve the health of our members and meet quality goals.

* This role will be supporting the Florida Pathways program.

How you will make an impact:

• Coordinates SDOH needs for members by scheduling appointments or enrolling members in programs.
• Assesses member compliance with medical treatment plans via telephone or through on-site visits.
• Identifies barriers to plan compliance and coordinates resolutions.
• Identifies opportunities that impact quality goals and recommends process improvements.
• Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider.
• Coordinates identification of and referral to local, state or federally funded programs.
• Coaches members on ways to reduce health risks.
• Prepares reports to document case and compliance updates.
• Establishes and maintains relationships with agencies identified in appropriate contract.

Minimum Requirements:

Requires a H.S. diploma or equivalent and a minimum of 1 year related experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• Certified nurse assistant or certified medical assistant and/or BS/BA degree in a related field preferred.
• Bilingual candidates preferred.
• Knowledgeable in social determinants of health interventions (SDOH).
• Excellent customer service skills.
• Ability to manage high caseloads.
• Strong problem solving skills preferred.

For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

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