Customer Care Associate
Millipore Corporation

Job Info

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Work Location: Burlington, Massachusetts
Shift:
Department: LS-SL-AEAGD Customer Care
Hiring Manager: Sam Souza

This information is for internals only. Please do not share outside of the organization.

Your Role:

The Customer Care Associate position involves working in dynamic and fast-paced team environment. In this role you will receive training and on-going coaching to enable you to deliver a better customer experience. You will interact daily with our customers via phone or email, identifying the reason for the inquiry and either providing direct assistance or involving the appropriate support team. The opportunity for growth exists for employees who demonstrate the ability and aspiration to take on roles of increased responsibility and complexity. Specific responsibilities include:

• Customer web profile set up, maintenance and password resets
• Assisting customers with our on-line tools
• Collaboration with our Web Support and e-Commerce Integration Mgmt. teams
• Working in the new DEeP Accelerator and Org Admin tools
• Projects, Testing, as directed
• Excellent Micro Soft Office skills

Who You Are:

Minimum Qualifications:

• High School Diploma or GED
• 3+ years of customer service experience

Preferred Qualifications:

• Associates Degree in Business Administration, Commerce, or other Business Discipline
• 3+ years in an e-Commerce customer care environment

• Knowledge of B2B relationships and Web store processes
• Strong interpersonal communication and written skills, proactive problem-solving and trouble shooting skills, managing crisis and the ability to multitask effectively
• Ability to work in a team environment and as an individual contributor
• The ability to work remotely

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

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