Customer Care Specialist
Horizon Farm Credit, ACA

Job Info

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JOB DESCRIPTION

Are you looking for a new opportunity with career development/training, the ability to work in a collaborative team environment, and a great work/life balance?

Horizon Farm Credit is seeking a Customer Care Specialist to join our team. One position is available, the qualified candidate may work in either the York, PA, Shoemakersville, PA or New Stanton, PA branch location. The hours of operations are typically, Monday to Friday from 8 a.m. to 4:30 p.m. This position is a full-time in the office position.

Position Description: Customer Care Specialists have expertise in providing account information to customers through phone inquiries and email communications. They are responsible for processing customer convenience service requests as well as handling general account inquiries. They are successful at promoting our products and services. Performs a wide variety of customer-facing duties primarily focused on providing excellent service to phone customers.

Areas of Responsibilities include but not limited to:

Customer Service

• Receives telephone calls promptly, professionally, and courteously. Assist callers with routine inquiries and requests.
• Ensures that existing and potential customers receive prompt, courteous service.

Customer Success

• Takes ownership of customer inquiries and addresses them promptly. Serves as the first point of contact for new prospects matching them with the right team member.

Accounting

• Process incoming phone payments. Process FastCash requests. Complete noncash forms as needed for internal adjustments and transfers to Finance.

Administrative Duties

• Completes administrative duties to support the day-to-day operations of the association. Provides payoff quotes to customers as needed. Supports online inquiries and provide customer support for Digital Banking users. Performs system maintenance as needed.

Education

Customer service experience preferred or training/experience in the banking or finance industry.

Experience

Generally, 2-5+ years of customer service or call center experience. Experience working in a fast-paced environment is a plus.

REQUIREMENTS

• Excellent communication and interpersonal relations skills.
• Moderate to thorough knowledge of computer software applications and proven self-starter.
• Ability to answer routine customer questions and concerns independently.
• General knowledge of clerical and administrative duties to support branch operations.
• Excellent organizational skills with the ability to simultaneously work on multiple projects/assignments.
• Ability to initiate, organize and prioritize work and maintain confidentiality.
• Possess strong problem-solving skills.
• Regular, predictable, and reliable attendance is required.
• Ability to work branch hours of operation (typically Monday - Friday from 8 a.m. to 4:30 p.m.)
• Adaptable and flexible to a changing work environment.
• Prolonged periods sitting at a desk and working on a computer.

Who are we?

Horizon Farm Credit is an expert in agriculture, with over 100 years of serving rural America. As a premier rural lender, we're constantly growing and seeking new members for our team. As part of the Horizon Farm Credit team, you have the opportunity to make a difference for agriculture and rural communities.

What can we offer you?

We offer competitive compensation and benefits packages for full-time employees including:

• Medical insurance with dental and vision care options
• 401 (k) with significant employer matching
• Paid time off, holidays and volunteer time to support work/life balance
• Tuition reimbursement and training opportunities
• Student loan reimbursement
• Leadership and career development opportunities
• Paid maternity and bonding leave
• Paid short term disability
• Fun and inclusive work environment

Salary Range: $40,000 - $50,000, depending on experience.

Equal Opportunity Employer including veterans and individuals with disabilities.

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