Customer Insights Analyst
CAVA

Job Info

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About CAVA:
At we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.

We foster a culture built on five core values:

• Generosity First, : We lead with kindness. Our best work happens when we act in of others.
• Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
• Act with Agility: We welcome change; it's the only constant. We embrace, adjust, adapt.
• Passion for Positivity: We greet each day with warmth and possibility.
• Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.

The Role:

We are seeking a highly motivated and analytical Customer Insights Analyst to help drive analysis, strategy, and reporting - fueling customer related initiatives across the business. This position will report to the Customer Analytics Manager and requires a unique balance of strong technical skills and ability to synthesize results creatively propose business solutions.

What You'll Do:

• Play a technical and strategic role in driving all things customer insights and analytics while partnering internally to evaluate the success of customer initiatives
• Own discrete analyses focused on but not limited to: CAVA's loyalty program, personalization tactics, customer lifecycle (CLV, churn, etc.), customer preferences, and much more
• Develop and apply research methodologies that align with key strategic goals across different stages of the customer lifecycle
• Support design, creation, and publication of reports and dashboards for enterprise consumption
• Create compelling visualizations using advanced analytics tools and tell revealing stories about the CAVA customer
• Support the development and calculation of key KPIs to evaluate the success of customer initiatives and campaigns
• Get to know the customer inside and out and generate creative ideas on how to better serve the customer that can be tested empirically through data
• Advise on data-driven ways to segment the customer base in order to track and measure success of initiatives by customer cohort
• Package strategic and analytical insights into clear, concise, and stakeholder ready presentations
• Abide by policies and procedures that support the service mindset
• Manage timeline expectations within and across teams, deliver on our responsibilities accordingly
• Earn the trust of Team Members and Managers by consistently embracing CAVA's values
• Show discipline in bringing consistent performance, communication, and attitude to the job every day
• Actively contribute to your department in order to complete tasks and meet company goals
• Recognize the emotional stake each Team Member has in personal and organizational success of this business

The Qualifications:

• 1-3 years of professional experience working as a data analyst with a focus on strategic insights, either in consulting or at a consumer-facing company
• Hands on and demonstrable experience working with large-scale data sets
• Highly proficient in Excel - both manipulation and presentation of data
• Highly proficient in SQL - data manipulation, aggregation, calculations
• Highly proficient in PowerPoint - efficient and compelling slide creation
• Experience with popular data visualization tools such as Tableau, Power BI, and Looker
• Experience with common relational databases such as SQL DB, Redshift, Snowflake
• Preferred: proficiency in Python or R for automation, statistical analysis, and data manipulation
• Preferred: Bachelor's Degree

Physical Requirements:

• Ability to maintain stationary position to be able to operate a computer and other office equipment
• Must be able to identify, analyze and assess details
• For certain positions, must be able to occasionally move or transport items up to 50 pounds
• Ability to communicate with others and exchange information accurately and effectively
• Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable
• Ability to work in a constant state of alertness and in a safe manner

What we offer:

• Competitive salary, plus bonus and long-term incentives*
• Early Wage Access!
• Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
• Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
• 401k enrollment with CAVA contribution
• Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
• Free CAVA food
• Casual work environment
• The opportunity to be on the ground floor of a rapidly growing brand
• All exempt and non-exempt employees are eligible for benefits. Benefits are effective the 1st of the month following 30 days of service and you have until the day before the effective date to enroll. A new hire can enroll in our benefit program by selecting a link that is emailed directly to the new hire at their personal email address once hired.
• Please note that visa sponsorship is not available.
• The compensation range posted includes total cash.

*Indicates qualifying eligible positions only

CAVA - Joining "A culture, not a concept"

This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position and such duties and responsibilities may change without notice. As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.

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