Customer Service Representative - CT
Mohawk Industries

Job Info

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Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.

Primary Objective

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.

Primary Function and Scope:

• Provides customer account management, including, but not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
  
• Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
  
• Responsible for keying in orders, processing faxes, and preparation of reports.
  
• Interfaces with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
  
• Responds to customer needs.
  
• Participates in special projects and performs additional duties as required.
  

Experience and Knowledge Required:

• A High School Diploma or GED equivalency is required.
  
• 2 or more years of call center or customer service experience.
  
• Focus on customer account management preferred
  
• Prior textile industry knowledge is preferred.
  

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