Director, IT Operations
Veterinary Emergency Group

Job Info

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ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We've done the same for our people (VEGgies), finding a way to say YES so they can feel empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong.

We're rethinking emergency care from every angle-from how we run our hospitals to how we support the people working inside them. That's where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible-ensuring our hospitals and people have everything they need to help pets and their families. VEG is a 2025 certified Great Place to Work®.

THE JOB

We are looking for a visionary leader to serve as the Director of IT Operations, overseeing VEG's IT Operations and Support teams. In this role, you'll be on the frontlines of innovation and service, acting as the first line of defense for our Technology Department. You'll champion a culture where every interaction elevates the experience for our VEGgies, embodying VEG's mission and values. By leveraging creative and effective technical solutions, you'll drive operational excellence, enhance support processes, and empower our teams to thrive, making a lasting impact on how we deliver exceptional care.

WHAT YOU'LL DO

• Lead and inspire the IT Operations team to provide exceptional, timely support to all of our VEGgies across all locations.
• Foster a culture of "serving energy," ensuring that every interaction reflects VEG's commitment to extraordinary experiences.
• Develop and optimize IT operational processes to ensure reliability, scalability, and alignment with organizational goals.
• Oversee the implementation, maintenance, and support of the tools and technologies that enable VEG's day-to-day operations.
• Collaborate with cross-functional teams to identify and implement technical solutions that enhance organizational effectiveness.
• Monitor and manage IT service delivery metrics, continuously improving performance and satisfaction.
• Ensure operational readiness and resilience, implementing best practices for incident response and change management.

WHAT YOU NEED

• Excellent leadership, communication, and interpersonal skills.
• 7 to 10 years of proven experience leading IT operations and support teams in a dynamic, service-oriented environment.
• Ability to balance strategic oversight with hands-on problem-solving when needed.
• Strong technical background with experience managing IT Ticketing systems and support tools.
• A leader who is always available, approachable, and ready to show up for their team in moments of need.
• Demonstrated success in fostering a team culture of exceptional service and continuous improvement.

HOW WE INVEST IN YOU

• Competitive compensation $195,000 - $215,000 annually, and generous 401K match
• Comprehensive health and wellness benefits, and access to free therapy or counseling
• Paid parental leave, up to 10 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families
• Unlimited PTO to use for vacation or sick days - however you need it!
• Generous referral rewards, so our awesome people can bring in more awesome people.
• And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you're hungry and free lunches twice a week!!
• Company laptop and a monthly cell phone reimbursement

BETTER TOGETHER: WHY IN-PERSON MATTERS AT VEG HQ

Our hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results-all bringing our core values to life. We prioritize being present because our values are best achieved side by side. Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station.

DEI
At VEG, diversity is a strength that fuels innovation and compassion. Our mission is "Helping people and their pets when they need it most"-and we do that best when VEGgies feel valued, respected, and empowered to bring their authentic selves to work. We're committed to building a culture that reflects the communities we serve, where different perspectives are celebrated, voices are heard, and everyone has equitable opportunities to grow. Saying yes to VEG means helping us become the world's veterinary emergency company, together.

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