Director of Student Support Services (Student Support Leader)
Indiana University

Job Info

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Department

STUDENT SERVICES (NW-SSER-IUNWA)

Department Information

Student Support Services (SSS) is a federally funded TRIO unit. Eligible students may seek academic support services to facilitate their retention and graduation form IU Northwest. SSS combines vast resources to provide continuing support through graduation for selected participates.

Through intense national grant competition, funds are awarded to institutions of higher education to provide opportunities for academic development, assist student with basic college requirements, and to motivate student toward the successful completion of their postsecondary education.

The goal of SSS is to increase the college retention and graduation rates of its participants

Job Summary

The Director of TRIO - Student Support Services (SSS) will oversee the development, implementation, and management of the TRIO SSS programs. The Director will ensure the program meets its objectives of providing academic, personal and career support to eligible students, particularly those who are first-generation, low-income, or have disabilities. The Director will work closely with staff, faculty, and community partners to foster an inclusive, supportive environment that promotes student success.

Department Specific Responsibilities

• Oversees the daily operations of the TRIO SSS programs, ensuring compliance with federal regulations and grant requirements.
• Monitors and evaluates program effectiveness, making adjustments as necessary to improve outcomes.
• Develops individualized support plans for students to enhance their academics, personal, and career development.
• Recruits, hires, trains and supervises TRIO SSS staff and student workers.
• Monitors grant compliance and ensure program activities align with grant objectives.
• Establishes and maintains relationships with internal and external stakeholders, including faculty, staff, community organizations, and other TRIO programs.
• Collects and analyzes data to assess program outcomes and impact.
• Prepares and submits annual performance reports to the U.S. Department of Education.
• Develops and implements strategies to recruit and retain eligible students.
• Conducts outreach activities to promote the TRIO SSS program to potential participants and stakeholders.
• Ensures that recruitment efforts prioritize underserved populations.

General Responsibilities

• Provides highest level of operational leadership and coordination of assigned staff members to define student support methodologies and standards; provides direction and guidance on high priority student support projects/initiatives.
• Establishes short-term business plans and long-term operational objectives, including managing project timelines/deliverables and developing resource plans for multi-project/multi-phase student support initiatives.
• Conducts a variety of personnel actions to include, but not limited to hiring, promotion, performance management, and dismissal.
• Manages high level assignments and allocation of student support resources, including negotiating and coordinating initiatives that involve staff in other departments/areas/teams; may coordinate large-scale student support projects with a wide audiences in support of academic initiatives.
• Makes budgetary recommendations/proposals based on resource needs and ensures cost containment.
• Researches and stays up-to-date on new industry student support standards, technologies, policies, and procedures; responsible for the implementation of new protocols/procedures to address business needs.
• Works collaboratively with other student support leaders across departments in recommending standards, best practices, and related policies/procedures.
• Prepares management reports and summaries for senior administration, executive, steering and advisory committees; acts as advisor to executive committees; serves on various university committees, communities of practice, and task forces related to student support.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in social work, law, or related field

Preferred

• Master's degree in higher education student affairs or related field

WORK EXPERIENCE

Required

• 4 years in student support, higher education student affairs, or related field
• 1 year of management experience in relevant field

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Excellent organizational skills
• Excellent collaboration and team building skills
• Effectively coaches and delivers constructive feedback
• Instills commitment to organizational goals
• Demonstrates excellent judgment and decision making skills
• Effective conflict management skills
• Builds and manages effective teams
• Demonstrates ability to maintain confidential information
• Demonstrates customer service skills
• Knowledge of student development, counseling, or career development theories and practices
• Knowledge of current needs and trends of diverse student populations
• Ability to develop accurate reports, correspondence and prepare and deliver presentations
• Commitment to working with people from diverse backgrounds and demonstrated cultural competency
• Ability to build strong partnerships with students and other university departments

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

This position is grant funded with expected annual renewals. Renewals are contingent on the availability of grant funds.

Work Location

Gary, Indiana

Advertised Salary

Salary Range: $55,000.00 - $60,000.00 per year

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Sr. Operational

FLSA: Exempt

Job Function: Student Services

Job Family: Student Support

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

Request Support
Telephone: 812-856-1234

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