The work we do matters!
Hiring Agency:
Health & Human Services - Agency 25
Location:
Scottsbluff, NE
Hiring Rate:
$20.400
Job Posting:
JR2024-00008535 Eligibility Operations Worker - Scottsbluff Local Office (Open)
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
08-02-2024
Job Description:
Job Description:
DHHS is seeking individuals with a passion to "Help People Live Better Lives" for the role of Eligibility Operations Worker.
We are seeking candidates with a passion for helping people access critical services, a commitment to providing excellent customer service, and the ability to work with detailed documents and processes to determine eligibility for a variety of assistance programs in our Economic Assistance or Medicaid teams.
The significant work our teammates perform by determining eligibility plays a critical role in whether Nebraskans will receive and have access to the food, financial assistance, supportive services, or medical care to meet their basic daily needs.
Job Duties:
As an Eligibility Operations Worker, you will participate in 6-8 weeks of paid training to prepare you to determine eligibility for individuals within our Economic Assistance or Medicaid programs. Daily you will be reviewing applications for assistance and verifying or updating financial and demographic information by electronic, phone, or in person exchanges. In our Customer Service Centers, you will also use call center software and phones including automated call distribution and voice response systems in addition to the above job duties.
Requirements/ Qualifications:
Minimum Qualifications
24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.
Preferred Qualifications: Experience in the field of human services, or case management, or determining eligibility for financial assistance programs.
Knowledge Skills and Abilities:
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