Field Service Account Manager
CDK

Job Info

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The Account Service Advocate is responsible for successfully coordinating and installing the Computer Vehicle Registration (CVR) products into new and existing clients in our Maryland territory. Additionally responsible for providing training and ongoing support to increase transaction volume, driving CVR revenue through customer process and product satisfaction, seeking out untapped revenue potential with existing customers, and conveying CVR value to our customers' management.

Position Responsibilities:

• Demonstrate, and apply on a daily basis, a solid knowledge of coordinating a successful pre-install meeting, scheduling and conducting installs, independently and in a timely manner with complete client satisfaction.
• Exhibit ability to clearly and tactfully articulate CVR value and opportunity for existing and potential customers. Integrate work and communications with CVR Territory Managers to ensure all opportunities can be seized to enhance CVR revenue.
• Provide initial user training and retraining as requested by client.
• Demonstrate the ability to interface directly with the State DMV
• Provide on-going customer support by visiting each client on a regular basis, to be defined by management.
• Consistently demonstrate ability to analyze client volume, seek out untapped CVR revenue opportunity, present CVR value to key customer stakeholders, and overcome objections to increasing EVR volume.
• Maintain frequent communication with Territory Manager (Sales) to maximize utilization by paying attention to individual client needs and/or the reason they contracted CVR for business.
• Initiate, foster and grow relationships with key client representatives through frequent proactive contact.
• Ensure revenue-generating opportunities are acted upon with urgency, being resourceful to find and implement best practices.
• Display professional, enthusiastic, and ethical attitude when dealing with client, associates and management.
• Complete required reports in a timely and accurate manner as required by the Regional Director of Operations.
• Prepare for, participate in, or lead both internal and customer-facing meetings and training sessions as required. These may be with General Managers and/or Dealer Principal, or other executives of CVR customers or State agencies.
• Maintain and grow industry network of key contacts to mine competitive accounts for handoff to Sales team.
• PC hardware and software proficiency is required, including Microsoft Office proficiency, Windows operating systems, and light networking
• Expertise of CVR's integration products, including but not limited to, Dealer Management System extract data-mapping, CVR Journal Express accounting Interface installation/configuration/operation, and the initial installation/configuration of CVR's integration products on the Dealer Management System screens is a plus.
• Be well organized and ensure all CVR/CDK accounts and internet-logons are maintained daily.

Required Skills/Abilities:

• PC hardware and software proficiency is required, including Microsoft Office proficiency, Windows operating systems, and light networking
• Demonstrate salesmanship and the ability to influence and overcome objections while increasing client confidence.
• Be well organized and ensure all CVR/CDK accounts and internet-logons are maintained daily.
• 1-3 years of Industry/Dealership knowledge highly desirable
• Communicates effectively (both oral and written), clearly, concisely and timely to enhance training experience of users
• Time management; efficient utilization of time and ability to prioritize
• Ability to communicate at all levels of an Automobile Dealership
• Takes responsibility for the outcome of assigned duties and installs.
• 75% travel to meet with customers and business partners
• Provide on-going customer support by visiting each client on a regular basis, to be defined by management.

Salary Range: $66,000 - $84,500

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.

We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)
  
• 401K Matching Program
  
• Tuition Reimbursement
  

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

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