Geek Squad Advanced Repair Agent
Best Buy

Job Info

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<div dir="ltr"><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Agents diagnose technology issues through various troubleshooting activities including the use of specialty software. They are passionate about technology and leverage their technical abilities to create positive customer interactions by solving a variety of software and hardware issues.<br><br>At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.<br><br><b>Key Responsibilities </b></font></font></div><ul dir="ltr"><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded.</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.</font></font></div></li></ul><div dir="ltr"><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;"><b>Basic Qualifications</b></font></font></div><ul dir="ltr"><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">6+ months experience diagnosing, troubleshooting, or repairing technology products</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Experience actively using and learning about consumer electronics</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Strong ability to prioritize and multi-task in a fast-paced environment</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Ability to work a flexible schedule inclusive of holidays, nights and weekends</font></font></div></li></ul><div><br><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Best Buy is an equal opportunity employer.<br><br><strong>Application deadline: </strong>Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.</span></span></div>PandoLogic. Keywords: Electrical Appliance Service Technician, Location: Rochester, MN - 55901

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