Group Director, Operations and Implementation - Ca...
Walmart

Job Info

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What you'll do at

Position Summary...

What you'll do...

A dedicated and detail-oriented Customer & Associate Care Operations Support Leader to enhance our care operations teams. This role will focus on strategically leading Workforce Planning, Learning and Development, Forecasting, and Operational Excellence.

You will play a pivotal role in optimizing our customer care processes, ensuring our associates are well-trained, and that resources are effectively allocated.

• Oversees multiple complex projects and programs by utilizing operations expertise for the development and improvement of project and program initiatives.
  
• Oversees the alignment of business initiatives and the support segment strategy by identifying, aligning, and managing interdependencies across implementation portfolio ; assessing capacity and resources and adjusting prioritization and assignments based on strategy; ensuring support segment expertise is incorporated into business initiatives; designing initiative operationalization within support segment frameworks ; and providing guidance to ensure the target associate and customer experience is identified and represented throughout the portfolio.
  
• Oversees the management of leadership methodology and operational processes and procedures across multiple functions by evaluating key business components in order to assess current performance standards; identifying areas of improvement; developing improvement solutions; ensuring methodologies, processes, and procedures are simple and executable with manageable roll out plans; consulting with cross-functional teams to gain alignment on improvement solutions; ensuring methodologies, processes, and procedures are sustainable for future use; and communicating changes and solutions to key stakeholders in order to gain buy-in.
  
• Manages prioritization, alignment, and execution strategy of various projects for operations function by overseeing the project execution road map for initiatives that impact daily operations; evaluating the project pilot data in order to identify issues and concerns ; overseeing the adaptation and resolution development and ensuring they are incorporated into the project execution plan; prioritizing initiatives and communicating the prioritization to the cross-functional stakeholders; evaluating project execution results and determining necessary project changes; and reporting project status and results to stakeholders and executive leadership.
  
• Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.
  
• Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.
  
• Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.
  
• Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.
  

Live our Values Culture Champion

Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Servant Leadership

Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent

Embrace Change Curiosity & Courage

Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Digital Transformation & Change

Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart's business model.

Deliver for the Customer/Customer Focus

Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans and initiatives.

Strategic Thinking

Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies.

Focus on our Associates Diversity, Equity & Inclusion

Supports strategies and drives initiatives that attract and retain diverse and inclusive talent; builds high-performing teams; embraces diversity in all its forms; and actively supports diversity goal programs.

Collaboration & Influence

Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

Talent Management

Creates a discipline and focus around developing talent, builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $160,000.00-$320,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business, Technology, Supply Chain, Communications, or related field and 7 years' experience in retail, production, operations management, or related area OR 9 years' experience in retail, production, operations management, or related area. 4 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Microsoft Office, Project Management, Walmart, Working on cross-functional teams or projects

Masters: Business Administration

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum-NWA has something for everyone.

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