Location: Kanab, Utah
Hiring Range: This position's hiring range is anticipated to be $20.00 to $25.00 hourly, depending on experience, plus great benefits!
Interviews will occur on October 28, 2024.
Summary: The Support Specialist is responsible for providing exceptional customer service and assisting end users in resolving technical issues through telephone calls, email communication, and assigned tickets. They provide support by diagnosing problems and performing troubleshooting on computer hardware, tablets, software, and peripherals in Windows, macOS, and iOS environments while utilizing established guidelines and instructions to accomplish these functions. The Support Specialist resolves issues in a timely manner while documenting, tracking, and monitoring the problem as an incident or service ticket, escalating higher level issues to senior personnel as needed.
Essential Duties and Responsibilities:
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