Insurance Operations Manager
MMC

Job Info

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Victors Small Business is a true digital MGA, offering multiple quotes for multiple products from multiple providers. Through its insurance-simplified approach, Victor Small Business leverages its platform, Victor for Agents, to bring insurance agents speed, agility and choice in the small commercial market. Formed in 2006, Victor Small Business, previously Dovetail, envisioned a better way to process insurance transactions, from start to finish, all in one place. With an experienced insurance operations team, Victor Small Business is improving the way small, commercial risks are matched and distributed through the use of advanced, technology-based solutions. Victor Small Business is based in Columbia, South Carolina and offers its services nationwide.

Victor Small Business is seeking candidates for the following position based in the Overland Park, KS, Kalispell, MT or Columbia, SC office.

Insurance Operations Manager

What can you expect?

• A pivotal role with a unique opportunity to shape and revolutionize a new service delivery model within Victor Small Business
  
• The ideal candidate is a well-seasoned professional with experience in leading service center teams, including knowledge of running and optimizing call center operations, back-office processing, and customer facing organizations.
  
• Excels at balancing technical, operational & underwriting expertise with effective leadership and process improvement skills.
  
• Manage geographically dispersed and remote teams effectively, delivering a cohesive customer service experience.
  

What is in it for you?

• A company with a strong brand and strong results to match.
  
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, as well as interactions with counterparts in industry groups and client organizations
  
• Competitive pay (salary and bonus potential), Full benefits package - starting day one (medical, dental, vision, STI/LTI, life insurance, generous 401k match AND contribution)
  
• Flexible work opportunities for work/life balance
  
• Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan
  

We will count on you to:

• Possess a strong ability to lead, motivate, and effectively manage onshore and offshore teams through collaborative partnerships. Foster a positive and inclusive environment
  
• History of creating and managing relationships with brokers, agents, and clients, ensuring the highest quality in service
  
• Exhibit clear and concise communication skills; ability to work with stakeholders, clients, and team members to influence outcomes using persuasive communication.
  
• Apply rigorous attention to detail in reviewing policies and data to proactively prevent errors and mitigate risk.
  
• Possess strong analytical capabilities and an ability to apply critical thinking to make informed decisions to resolve complex issues
  
• Demonstrated ability to navigate changes in the insurance market, technology, and internal processes, while influencing and inspiring team members to adapt and embrace new approaches.
  

What you need to have:

• Proficiency in collaborating and leading operational interests, effectively working with business groups in cross-functional projects and initiatives within the organization.
  
• Experience with process improvement methodologies (ie. Lean & Six Sigma) to streamline workflows and reduce inefficiencies
  
• Understanding of financial metrics as applicable to underwriting and service delivery
  
• Ability to analyze underwriting & service data, trends, and create performance reports to make informed decisions
  

What makes you stand out:

• Possess a deep understanding of underwriting principles. risk assessment, and industry regulations
  
• Property & Casualty license, CPCU, or other recognized insurance industry designations.
  

Marsh McLennan(NYSE: MMC) is the world's leading professional services firm in the areas ofrisk, strategy and people. The Company's 85,000 colleagues advise clients in 130 countries.With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.Marshprovides data-driven risk advisory services and insurance solutions to commercial and consumer clients.Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wymanserves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us onLinkedInandTwitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting TANA@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Victor Small Business is a division of Victor Insurance Managers LLC, a leading global managing general underwriter (MGU) with locations in the US, Canada, UK, Netherlands, Germany, Italy, and Australia. With deep, specialized underwriting expertise, Victor provides a wide range of insurance solutions - from small commercial and professional liability insurance to group and retiree benefits. Victor is committed to building on 65-plus years of experience to develop products that address risk in new and evolving areas. For more information, visit www.victorinsurance.com

#Victor

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