Intern - Veterans United Insurance
Veterans United Home Loans

Job Info

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Are you a competitive problem solver who thrives in fast-paced environments? We're looking for dynamic individuals to join our team and help provide an insurance buying experience unlike any other. Gain hands-on experience, sharpen your communication skills, and be a key part of something unique. This internship is your chance to make an impact!

This rotational internship will expose you to every key area of Veterans United Insurance and introduce you to an abundance of knowledge within the insurance industry. You will have the opportunity to interact with senior leadership, learn the business from every angle, and have direct interaction with the Veterans we serve.

As an Intern, you will learn the ins and outs of property and casualty insurance, selling policies, managing existing insurance policies, all while providing exceptional service. During the program, you will be exposed to all the critical areas of the division and receive guidance from senior leadership. You will have the opportunity to rotate through various key roles within the division, gaining hands-on experience in different areas, including:

• Insurance Agent
  
• Customer Experience Specialist
  
• Quality Advocate
  

Job duties may include, but are not limited to:

• Contact customers within 24 hours of VUI receiving customer information to present their quotes, educate and answer questions about their potential policies, and verify their home and property details to determine the right insurance solution.
  
• Determine customers' overall insurance needs while providing agency standard options for home, auto, and other lines of property and casualty insurance.
  
• Communicate regularly with our Operations teams and insurance carriers to ensure accurate and sufficient policies are available from the customer to the loan team.
  
• Develop and maintain strong relationships with Loan Officers, carriers, and other partners to gather information, provide a great customer experience, and keep all parties updated and informed as necessary.
  
• Review existing customer files and insurance policies to ensure all carrier needs are met to avoid unexpected interruption of coverage. Communicate effectively with customer, carriers, and other partners to gather information, provide a great customer experience, and keep all parties updated as necessary.
  
• Review all renewals as assigned in retention center to determine next steps for our customers. Review high-level renewals for potential savings and other options, and cross-sell potential saving opportunities.
  
• Fund policies by checking Doc Manager for our policy, updating mailing address in the carrier site, closing CRM, and updating the carrier with closing documents.
  
• Issue policies by gathering all documents from carrier sites and uploading them appropriately.
  
• Take inbound complaint calls and offer solutions. Resolve customer service concerns and identify trends by reviewing files, listening to phone calls, and gathering information on escalated situations.
  
• Review customer files, listen to phone calls, grade the quality of the customer experience and compliance.
  
• Actively contribute to making the team and culture stronger by assisting with other duties as needed.
  

We're looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day.

We'll also want to know you can demonstrate these attributes:

• Exemplary customer service skills
  
• Excel in a fast-paced, results-oriented environment
  
• Thrive in a highly cooperative work setting
  
• Experience in phone-based customer service
  
• Property and Casualty Insurance licensed or become licensed upon employment
  
• Proficient in basic computer technologies, appropriate for an internet-based company
  
• Regular and predictable attendance
  

Learn more about us on Glassdoor and our career site at vu.com/careers

Veterans United Home Loans and its affiliates are proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.

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