IT Client Services Technical Lead
Cepheid

Job Info

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At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we're working at the pace of change on diagnostic tools that address the world's biggest health challenges, driven by knowing that behind every test there is a patient waiting. Learn about the Danaher Business System which makes everything possible.

The IT Client Services Technical Lead is responsible for providing advanced technical support, guiding a team of support technicians and ensuring effective troubleshooting and resolution of complex issues. This role acts as the escalation point for challenging technical problems, offering hands-on assistance and mentoring team members to improve their technical skills. Provide IT services to C-Level leadership and their direct staff. Collaborate with other IT teams to develop and implement best practices and streamline support processes.

This position is part of the Infrastructure Operations & Platforms department and will be located in Bothell, Washington. At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.

In this role, you will have the opportunity to:

• Act as the primary escalation point for complex technical issues, providing advanced troubleshooting and guidance to resolve high-priority or unresolved incidents.
• Develop and document best practices to promote consistency and continuous improvement within the team.
• Collabroate with Cross-Functional teams within IT (e.g., End User Computing, Network, Cloud & InfoSec teams to ensure seamless integration, proactive issue preventing and alignment with I&O objectives.

The essential requirements of the job include:

• Proficiency in troubleshooting and resolving complex technical issues across operating systes, network configurations, hardware, and software applications. Knowledge of IT support tools, ITSM and remote support tools is crucial.
• Bachelor's degree in the field of Information Technology or related equivalent combination of education, training, and experience. 3-5+ years of experience in IT support role with a background in a fast-paced Bio-Tech company.
• Ability to diagnose, analyze, and resolve high-level technical issues efficiently. Proactive approach in identifying root causes and implementing long-term solutions
• Knowledge of ITIL principles framework for IT Service management for aligning support practices with industry standards.

Relevant Certifications preferred:

• ITIL foundations
• CompTIA A+
• Network+
• Microsoft Certified Solutions Associate

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel - 20% travel, overnight, within the US region
• Must have a valid driver's license with an acceptable driving record
• Medium: work: Lifting 20-50 lbs occasionally

The salary range OR the hourly range for this role is $85K-$100K. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

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