IT Help Desk Analyst
Beacon Hill Staffing Group, LLC

Job Info

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Location: Philadelphia - 2 days/week on site, 3 days WFH

Duration: Ongoing contract with potential to convert permanent

As a Level 1 IT Help Desk Analyst, you will be responsible for providing technical assistance and support to end-users within the organization. Your primary role will involve troubleshooting software, hardware, and network issues, resolving technical problems efficiently, and escalating complex issues to appropriate teams when necessary. This position requires excellent communication skills, a customer-oriented approach, and a solid understanding of IT systems and technologies.

Required:

1. Some experience in a technical support role, preferably in a help desk environment.
2. Strong understanding of computer hardware, operating systems (Windows, macOS), and software applications.
3. Excellent troubleshooting and problem-solving skills.
4. Ability to prioritize tasks and manage time effectively in a fast-paced environment.
5. Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
6. Customer-focused attitude with a commitment to providing exceptional service.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

We look forward to working with you.

Beacon Hill. Employing the Future™

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