IT Support Specialist II
Texas Tech University Health Sciences Center

Job Info

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Extended Job Title
IT Support Specialist II
Org Level 1
Texas Tech Univ Health Sciences Ctr
Org Level 7
512701 - Ortho Surgery Dept Lbk Genl
Position Description
The IT Support Specialist II's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, and websites, etc.
Requisition ID
39714BR
Travel Required
None
Pay Grade Maximum
Salary commensurate with related education, experience and/or skills.
Major/Essential Functions

• Install & manage computer-based systems
• Proactively provide technical support to department faculty, staff and residents
• Specify and facilitate the purchase of hardware & software assets for the department
• Familiar with data ETL processes and Data visualization programs such as Tableau and Power BI
• Use programming language to generate various reports
• Manage department's computer equipment and toner inventory system
• Work with institutional IT department on Active Directory requests
• Maintain security and integrity of technological infrastructure
• Train faculty, staff and residents in usage of systems needed to perform their duties
• Provide IT Project support and troubleshooting for problems that arise in department's systems & projects
• Serves as the department's liaison between TTUHSC I.T. in matters regarding I.T. security, VOIP systems, server support, and networking with TTUHSC I.T. to facilitate continuous functionality
• Manage and develop department's Sharepoint site
• Assist department personnel and Communications department with requests and troubleshooting for eFax and phone system

Grant Funded?
No
Pay Grade Minimum
Salary commensurate with related education, experience and/or skills.
Pay Basis
Hourly
Schedule Details
8-5 M-F
Work Location
Lubbock
Campus
HSC - Lubbock
Department
Ortho Surgery Dept Lbk Genl
Required Attachments
Cover Letter, Resume / CV
Job Type
Full Time
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.
Job Group
General IT/Computer/IT
Shift
Day
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
Required Qualifications
Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience to equal five (5) years.
Does this position work in a research laboratory?
No
Navy Enlisted Classification Code
CTT, IT
Army Military Occupational Specialty Code
25B, 255A
Air Force Specialty Code
3D1X1, 3D1X2
Marine Military Occupational Specialty Code
0651, 6694
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.

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