IT Support Technician II
Roth Staffing Companies

Job Info

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Job Title: IT Support Technician II
Location: Huntington Beach, CA
Job Type: 100% Onsite, C2H and Direct Hire
Salary Range: $62,400 - $72,800

Job Summary:
We are seeking an experienced IT Support Technician II who will deliver prompt and valuable technical support for computer systems. In this role, you will address Level II technical inquiries and provide knowledgeable resolutions. The ideal IT Support Technician will possess robust technical expertise and excel in effective communication, ensuring a comprehensive grasp of issues and clear explanations of the solutions. This position requires a customer-centric approach and the ability to demonstrate patience in addressing challenging customer service concerns.

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone, email, or the ticketing system, and triage issues as required.
• Troubleshoot and resolve Tier 2 client hardware and software-related issues in a timely manner, ensuring complete client satisfaction.
• Process onboarding and offboarding of employees across the entire client base.
• Identify recurring issues and develop solutions, including impact analysis.
• Solve issues from the office utilizing the company RMM tool.
• Document solutions and processes for resolution in the ticketing system.

Required Qualifications:

• 2-3 years of experience in a Service Desk role.
• CompTIA A+ certification or equivalent with a desire to enhance knowledge.
• Experience working with enterprise email solutions such as Office 365, G-Suite, and Exchange, along with the ability to integrate them on mobile devices.
• Ability to diagnose and resolve workstation issues of any type.
• Excellent communication skills and the ability to fully document interactions.
• Customer-oriented and able to work under pressure.
• Install, configure, and troubleshoot PC, MAC, and mobile device hardware and OS-related issues.
• Ability to troubleshoot and deploy enterprise printers, including multifunctional devices.
• Appropriate knowledge of Microsoft Server, Active Directory, networking, and infrastructure for solving intermediate-level issues.
• Additional duties as assigned.

Schedule:

• 8-hour shift, Monday to Friday, 8:00 am - 5:00 pm Onsite

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

This job has expired.