Lab IS Analyst WMCG - Augusta Georgia - Laboratory Information Systems
Wellstar Health Systems

Job Info

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Facility: Wellstar MCG Health, Inc.
Job Summary:
A LIS (Laboratory Information Systems) Analyst, provides application implementation support, technical guidance, and works LIS issues as they are assigned. May include, but not limited to Epic Beaker, SafeTrace Tx, Sunquest, CoPath, Blood Bank, Collection Manager, RALS and Epic EHR. Works collaboratively with end-users to understand workflows and to provide excellent customer support. Performs related tasks to remain in compliance with CAP, JCAHO, AABB, and HIPPA regulations. Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.

Major Applications include: Sunquest, Co-Path, Blood Bank, Collection Manager, RALS, and Epic Beaker POCT include: Abbott Glucose, Roche Glucose, iStat, IL Gem 4000, Acciva Avox, Siemens Rapidpoint, Abbott Precision Xceed Pro, Radiometer Blood Gas Other applications and POCT will be added as this area expandsMajor Programs include: General Laboratory, Chemistry, Microbiology Hematology, Pathology and Blood Bank.

Core Responsibilities and Essential Functions:

• Administration of application environment day to day activities
• Provides application implementation support and works on task and tickets as assigned by their manager and other Senior LIS analyst.
• Understands Laboratory workflows and is able to trouble shoot and resolve operational workflow issues as they arise.
• Work with the team to ensure all LIS applications are in compliance with CAP, JCAHO, AABB, and HIPPA regulations.
• Adheres to HIPAA regulations for transactions, security and confidentiality.
• Monitors instrument interface status
• Guides and advises less-experienced LIS analysts.
• Operations and Maintenance - Supports and maintains WellStar Laboratory applications to ensure that organizational business and clinical needs are met.
• Is able to work on assigned phases of the IT application delivery life cycle and provides high level and individual support
• Ensures WellStar's Change Control process is followed.
• Monitors and works incidents via the WellStar IT incident ticket system. Ensures that SLA's are being met.
• Maintains current knowledge and certifications of the applications that you support.
• Customer Satisfaction - Ensure Customers are using the provided LIS applications effectively and without issue. Provides on-going project management and status reporting
• Works on project task at the direction of Senior LIS team members and the Manager of LIS with minimal supervision. Is able to create task work plans and meet assign deadlines, and develop appropriate documentation, and provides timely status reports.
• Works collaboratively with end-users to understand workflows and is able to support the workflow.
• Manages and escalates issues.
• Manages the Scope and Change Management Process for all LIS applications to include implementation, optimization and support special updates (SU's) and upgrades.
• Makes recommendations for improvements and maintains close communication and work with other analyst along with the Manager of LIS.
• Acts as a liaison between the LIS team, other application teams, the infrastructure team, providers, clinicians, vendors and operations.
• Ability to coordinate and integrate project, and break/fix activities
• Identifies and manages risk factors associated with your applications, and programs during implementation, optimization and support
• Develops and monitors testing scenarios and methodologies to demonstrate system effectiveness. Prepares and maintains documentation on testing plans. Participates an occasionally leads in the completion of user documentation and training procedures.

Required Minimum Education:

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

• Med Tech ASCP Certification

Required to be certified in one or more of the following ASCP, AMT, NCA or HEW

Required Minimum Experience:

• Minimum 3 years of related work experience in applied areas of healthcare
• Minimum 3 years of clinical laboratory experience
• Minimum 3 years of experience working as an analyst on an LIS team preferably
• Project Management experience with proven ability to manage, execute, control and achieve closure of projects
• Possess a strong background in healthcare with large software application design and implementation projects. Required and Demonstrate the ability to work collaboratively with operational departments and cross-functional teams, to meet task deadlines. Must be able to work with individuals from various backgrounds

Required Minimum Skills:KSAs Proficiency Experienced in the usage of Microsoft Office Products. Must possess strong communication, presentation and customer relation skills. Experience in project management skills. Demonstrates experience in client relationship management. Analytical ability and interpersonal skills to communicate effectively with providers, clinical staff and IT staff.

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