Laboratory Service Coordinator
Eurofins VRL, Inc.

Job Info

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VRL Eurofins is the Pre-Transplant Testing division of Eurofins, committed to servicing the transplant community with regional high complexity testing laboratories. Headquartered near Denver, Colorado, with satellite laboratories in or near Los Angeles, Dallas, Boston, Atlanta, and Minneapolis, VRL Eurofins is continuing to expand throughout the United States and is seeking a highly motivated and detail oriented Laboratory Service Coordinator to work in Denver, Colorado.

Laboratory Service Coordinator responsibilities include, but are not limited to the following :

• Manage phones through intake of calls or making calls to clients to address their needs.
• Engaging in active listening with clients confirming or clarifying information.
• Manage SSR workflow and response time to ensure testing department SSRs are clear and understandable to client, they are correct, and resolution/closures are timely.
• Distribute supply requests to Account Management team.
• Manage send out and report workflow to ensure testing department is sending results as results become available.
• Manage support emails to assist in responding to clients' needs and ensure a timely response to our clients.
• Manage Client Interaction documentation
• Effectively communicate with Account Specialist
• Manage Client Operational Notifications such as Federal Express Delays, System Outages, etc.
• Manage Corrected Report workflows to ensure testing department is releasing reports in a timely manner.
• Manage requisition archive workflow
• Other duties as assigned by laboratory manager

The ideal candidate would possess :

• Strong verbal and written communication skills.
• Effective time management, organizational skills, and the ability to multi-task and prioritize with minimal assistance.
• Ability to partner effectively with management and laboratory teams
• Excellent and effective written and oral communication skills, inter-personal, and negotiation skills
• Intermediate Excel, Word, PowerPoint, Outlook, and other systems
• Ability to work in a controlled environment and within Quality Systems under regulatory requirements

Basic Minimum Qualifications :

• High school diploma or GED
• 2-4 years of customer service support experience

This position is full-time, Monday - Friday, 8:00 a.m. - 4:30 p.m., with overtime as needed. Candidates currently living within a commutable distance of Denver, Colorado are encouraged to apply.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.

To learn more about VRL Eurofins, please visit our website at www.vrl-eurofins.com.

To learn more about Eurofins, please explore our website www.eurofinsus.com .

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