Lead Specialist-Comm Client Services- Asset Recovery
BC Forward

Job Info

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Lead Specialist-Comm Client Services- Asset Recovery

BCforward is currently seeking a highly motivated Lead Specialist-Comm Client Services- Asset Recovery for an opportunity in Brooklyn, OH!

Position Title: Lead Specialist-Comm Client Services- Asset Recovery
Location: Brooklyn, OH
Anticipated Start Date: October 14
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 6+ months (with possibility of extension or conversion)
Job Type: Contract, Onsite
Pay Range: $22/hr - $23/hr.
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:
The Lead Specialist, an integral part of a high-performing team, is responsible for commercial client support functions through telephone or written requests, the timely processing of commercial monetary transactions, and scheduled and non-scheduled loan maintenance. Our team is dedicated to supporting the growth and servicing of the commercial portfolio, while providing stellar customer service to internal and external customers alike. Under some supervision, the Lead Specialist is primarily focused on execution of basic to moderate processing work following defined procedures with some expansion to complex issues based on development. The Lead Specialist is also responsible for moderate operational and/or administrative work requiring occasional decision-making and will escalate issues as needed. Individuals in this position should have a basic to moderate understanding of commercial loans and commercial loan servicing.

Responsibilities:
Administers moderate procedures, analysis, tasks and reporting for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
Reviews and ensures proper documentation or procedures are used for complex activities and also checks the work of less experienced employees
Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior Specialist or supervisor. May provide service in relation billing inquiries, service requests, suggestions and complaints from customers •
Uses independent thought to recommend and implement programs to solve complex issues, contributes to work flow or process change and redesign, and forms a strong understanding of the specific product or process •
Research requests to a logical conclusion and execute remedial action. Communicate to the requester the results of research and resolution of the problem effectively and timely. • Other duties as assigned, including performance of special tasks and follow up for accurate and timely completion of transactions
Day-to-Day Tasks Include
Perform accurate and timely monetary processing as indicated. This includes the processing of Dollar Transaction Forms and Loan Initial Funding Requests via the Centralized Funding process Balance general ledger entries via Automated Posting Application (APA) to minimize account outages and work with the Accounting department to correct discrepancies in a timely manner. • Post DDA entries via APA to Hogan system, send out cashier checks and process outgoing wires as needed based on service requests • Process requests received via departmental Quest, databases and KeyView system including Fee Waiver requests and changes to indicative account information. This would also include transactions such as reapplication of payments, research of missing or misapplied payments, and producing payment history statements • Perform maintenance transactions on CLS including, but not limited to, setting up borrowing base ticklers, Advance Paydown ticklers and other monetary and indicative system changes. • Careful and timely review and action of various reports to alleviate potential customer impact issues and to ensure system integrity

Qualifications:
High School Diploma or equivalent work experience required.
Bachelors degree in Finance or Accounting preferred
2+ years of experience and a strong knowledge of commercial loan servicing
Demonstrates solid understanding of accounting principles
Familiarity with systems such as CLS/CL3 and LoanIQ
Proven excellent verbal/written communication and interpersonal skills
Excellent judgement and decision making skills, demonstrated leadership skills
Strong analytical, research, and problem resolution skills
Comfortable navigating multiple computer systems and applications to utilize resources to draw conclusions & solve complex challenges
Moderate knowledge of banking policies, procedures, government regulations
Ability to perform complex scheduled and non-scheduled maintenance functions Excellent internal and external customer service skills and proven ability to diffuse difficult customer situations independently

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 229910 when responding to this ad.

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Job Snapshot

Employee Type
Contractor

Location
Brooklyn, OH (Onsite)

Job Type
Banking

Experience
Not Specified

Date Posted
10/03/2024

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