Lead Technician - Richmond, VA
IDR

East Lyme, Connecticut

Posted in Call Centre and Customer Service

Job Info

IDR is seeking a Lead Technician to join one of our top clients in Richmond, VA. If you are looking for an opportunity to join a large/growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Lead Technician:

Conduct on-site field surveys at customer premises to scop customer work as needed
Perform installation and service work on customer site, as necessary and assigned.
Conduct field quality control inspections, surveys, and audits to ensure customer specifications are achieved on product or system installations and ensuring client satisfaction.
Provide support and direction to other technicians in the field, supervising work performed and checking for accuracy and quality of work.
Serve as a technical liaison between company and client locations in your assigned area.
Resolve issues at the lowest level; escalate issues as required to ensure client satisfaction.
Train subcontractors and technicians on theory and practices for reliable quality installations.
Provide client cabling management and the Corporate office management with written reports and updates as needed and directed.

Required Skills for the Lead Technician:

High School Diploma
Minimum of 5 years of hands-on field experience and/or cabling project management experience.
Low-Voltage experience.
Must have strong organizational and communication skills, both written and verbal.
Must have a structured cabling certification (i.e., BICSI) or equivalent structured cabling experience.
Knowledge of Cat 5 cable certification is necessary.
LAN and telephone, including associated network device installation quality standards would be helpful.
Minimum of 5 years structured cabling field experience and in depth understanding of cabling equipment installation standards.

What’s in it for you?

Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form