Logistical Parts Customer Support Coordinator
Alfa Laval Global

Job Info

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Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Who you are...

A comprehensive associate that provides after sales support to internal and external customers. Addressing all Parts related inquiries. Responsible for providing direct support to customers in handling Standard and Complex Orders throughout the order to cash process (from customer order to invoicing) and keep the customers updated on deliveries.

Responsible for the activation of the internal processes for the order execution.

About the job...

The Logistics Parts Coordinator provides after sales support to internal and external customers by addressing all parts related inquiries in a timely and courteous manner to ensure customer satisfaction. Currently, this is a hybrid-model opportunity located in Richmond, VA or Warrington, PA.

Responsibilities include:

• Answer phone and provide assistance to the customers in the form of quotations, order processing, technical information, and problem solving.
  
• Provide backup support for the customer service website by responding to customer inquiries.
  
• Ensure accuracy by determining part numbers through the use of manuals, drawings & help desk.
  
• On a rotating basis provide 24-hour emergency on-call service to customers and field service techs.
  
• Perform all functions necessary for proper processing of customer orders and quotations through the use of the internet, order entry system, and PC software.
  
• Address complaints resulting from customer error or that of other external or internal sources.
  
• Authorize customer return of parts not needed or parts shipped in error.
  
• Assist AP/AR in processing credits for part returns, providing proof of delivery to ensure proper payment of invoices and receiving PO's so vendors can be paid.
  
• Provide follow up on backlog to ensure the invoicing is accomplished in a timely manner.
  
• Customer Service Mailbox Triage.
  
• Provide disputes resolution and triage.
  
• Follow - up on quotes with both internal and external customers.
  

What you know...

• High school diploma.
  
• Two (2) years experience in a customer service role.
  
• Great critical thinking skills, intact organization, skilled multitask skills, impeccable written a verbal communication, able to work a hybrid work schedule.
  
• Strong desire to provide quality service with a team approach to achieve customer satisfaction.
  
• Willingness and ability to be on 24 hours call on a periodic basis.
  
• Strong PC skills in word processing, spreadsheet and database software.
  

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games."

What's in it for you?

At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically from $20 to $28 USD per hour.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer

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