Manager/Team Lead (Senior)
ECS Corporate Services

Job Info

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ECS is seeking a Manager/Team Lead (Senior) to work in our Morgantown, WV office. Please Note: This position is contingent upon contract award.

Job Description:

ECS is seeking a qualified Manager/Team Lead (Senior) to support transformative science and technology solutions for the Department of Energy and oversee projects, leading a team on large projects or a significant segment of large and complex projects.

This role provides strategic oversight and leadership to the team, ensuring efficient service delivery and exceptional customer satisfaction. You will collaborate with stakeholders to define service standards, manage resources, and continuously improve processes.

Responsibilities:

• Team Leadership & Development:
  • Supervise team technicians, planning & overseeing their work and daily activities.
  • Promote a positive and productive work environment, fostering teamwork and collaboration.
  • Develop and implement training programs to continuously improve team skills and knowledge.
  • Conduct performance evaluations and implement corrective actions as needed.
  • Participate in the recruitment, selection, and onboarding of new staff.
• Service Delivery & Quality:
  • Collaborate with stakeholders to define, agree upon, and implement service standards and procedures.
  • Monitor and track team performance, analyze metrics and reports, and identify areas for improvement.
  • Ensure effective workload balancing for the team to optimize efficiency and meet service levels.
  • Resolve customer issues promptly and collaboratively, maintaining outstanding customer service.
  • Act as the first point of escalation for customers and other IT staff.
  • Be a champion for continuous improvement, identifying and implementing opportunities to enhance service delivery.
• Collaboration & Communication:
  • Partner with other teams to cross-train staff and facilitate knowledge sharing.
  • Collaborate with peers to share best practices, develop solutions, and manage workloads across the organization.
  • Communicate effectively with customers, team members, and other stakeholders, keeping them informed on progress and updates.
  • Prepare and participate in meetings to discuss service delivery, anticipate changes, and plan accordingly.
• Operational Efficiency & Reporting:
  • Develop and implement formal site procedures to ensure smooth operations and consistency.
  • Analyze ticket trends and report issues to other IT groups as needed.
  • Monitor queue levels and ensure efficient resource allocation.
  • Document all required information to maintain operational guides and manuals.
  • Generate accurate and timely reports for the Operations Manager, capturing key performance metrics.
• Additional Notes:
  • This role may require participation in applicable IT projects and other duties as assigned.
  • Strong problem-solving skills, analytical thinking, and a commitment to continuous improvement are essential for success.

Daily tasks:

Analyze new and complex project-related problems and create innovative solutions that normally involve the schedule, technology, methodology, tools, solution components, and financial management of the project. Provide applications systems analysis and long and short-range plans for application selection, systems development, systems maintenance, and production activities for necessary support resources.

Required Skills:

• Master's Degree in information systems, business administration (MBA), or a relevant Master's in the field in which they will manage AND six years of experience managing projects adhering to formalized project management frameworks AND six years of experience managing personnel

OR

• Bachelor's Degree in information systems, business administration, or a relevant Master's Degree in the field in which they will manage AND eight years of experience managing projects adhering to formalized project management frameworks AND eight years of experience managing personnel

OR

• Ten years of experience managing projects adhering to formalized project management frameworks AND ten years of experience managing personnel
• Must be eligible to obtain and maintain a Top Secret or DOE Q clearance throughout the life of the contract
• Must be a US Citizen
• Must currently live in Morgantown, WV or willing to relocate
• Ability to work independently and as part of a team

Desired Skills:

• Active Top Secret or DOE Q Clearance with the ability to maintain clearance throughout the life of the contract.
• Two or more years experience supporting US Government customers
• Project Management Professional certification
• Experience supporting complex government and programs of a research and development nature
• ITIL/ITSM V.4 Foundation Certification desirable.
• An Active Dept. of Energy Clearance is strongly desired.
• Experience with Service Level Agreements (SLA).
• Experience working within KCS (Knowledge-Centered Services).
• ITIL/ITSM V.3 or V.4 Foundation Certification
• Certifications from CompTIA, Microsoft, and/or Apple

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

General Description of Benefits

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