NOC Incident Manager
Horizontal Talent

Job Info

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Here is a job description for the NOC Incident Manager role, written in a salesy style with HTML tags, and following the instructions provided:
Exciting Opportunity to Join Our Dynamic 5G Network Operations Team!
Are you a seasoned telecom professional with a passion for delivering exceptional customer experiences? If so, we have an incredible opportunity for you to join our growing 5G Network Operations Center (NOC) as an Incident Manager. In this pivotal role, you'll be responsible for leading a team of talented network surveillance and fault isolation experts, ensuring the seamless operation of our cutting-edge 5G platform. Your exceptional problem-solving skills and ability to thrive under pressure will be key to your success, as you'll be tasked with quickly analyzing service and system issues, determining corrective actions, and implementing them to restore services.
Key Responsibilities:

• Own the end-to-end incident management lifecycle, from identification to resolution
• Oversee the incident management process and team members, driving ticket analysis and follow-up
• Collaborate with advanced operations, engineering, and vendor teams to escalate and resolve critical issues
• Manage outages and emergencies, ensuring adherence to key performance indicators and service-level agreements
• Track top issues and identify areas for continuous improvement
• Drive resolutions for customer complaints within service-level agreements

Qualifications:

• Bachelor's or Master's degree, or equivalent experience
• Minimum of 8-10 years of telecom/wireless experience, with a focus on 4G/5G NOC environments
• Demonstrated expertise in 5G functional components, including core, RAN, network, transport, PaaS, and gNB configurations
• Exceptional problem-solving and troubleshooting skills, with the ability to work under pressure
• Strong organizational and prioritization skills, with a focus on efficiency and attention to detail
• Excellent communication and interpersonal abilities, with a talent for building strong relationships
• A self-motivated, achievement-oriented mindset with a keen interest in learning new technologies

If you're ready to join a dynamic, inclusive team and play a pivotal role in shaping the future of 5G, we'd love to hear from you. Apply now and take the first step towards an exciting and rewarding career!

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $64 - $72 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.

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