Operations Analyst, OEM Protection & Memberships
Best Buy

Job Info

<span style="font-size:12pt"><span new="" roman="" style="font-family:" times=""><span arial="" style="font-family:"><span style="color:black">As the <b>Operations Analyst, OEM Protection & Memberships </b>you will ensure that our OEM protection contracts are creating and functioning as intended for vendors such as Apple, Microsoft, and Samsung. This role additionally supports Best Buy Protection contracts as part of our Membership program. A successful candidate for this role must demonstrate the ability to analyze large data sets and make correlations between reporting data and subscription system statuses to articulate gaps in plan integrity. With this knowledge the candidate must show excellent written and verbal communication skills to inform leadership how the desired customer experience and/or business outcome fell short of expectation. This fast paced, team-oriented role is at the center of Best Buy's Membership operations growing capability. This role provides opportunities to engage cross-functionally with numerous BBY systems, businesses, and operations teams. This candidate must enjoy combining business strategy with data analytics and technical systems to explain plan performance and issues.</span></span></span></span><p><span style="font-size:11.0pt"><span style="line-height:115%"><span style="font-family:"Human BBY Office"">This role is remote eligible, which means you would work virtually from home or another non-Best Buy location.</span></span></span></p><br><span style="font-size:12pt"><span new="" roman="" style="font-family:" times=""><span arial="" style="font-family:"><span style="color:black"><b>What you'll do</b></span></span></span></span><ul><li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span new="" roman="" style="font-family:" times=""><span arial="" style="font-family:">Identify and triage Subscription Management system errors</span></span></span></span></span></li><li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span new="" roman="" style="font-family:" times=""><span arial="" style="font-family:">Deconstruct and document subscription system errors to determine root cause</span></span></span></span></span></li><li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span new="" roman="" style="font-family:" times=""><span arial="" style="font-family:">Remediate activation, update, renewal, and other plan life-cycle event errors </span></span></span></span></span></li><li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span new="" roman="" style="font-family:" times=""><span arial="" style="font-family:">Support retail and cross-function teams' escalations via support mailboxes and BBY system queues</span></span></span></span></span></li><li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span new="" roman="" style="font-family:" times=""><span arial="" style="font-family:">Effectively quantify, document, and communicate system errors for OEM protection contracts</span></span></span></span></span></li></ul><span style="font-size:12pt"><span new="" roman="" style="font-family:" times=""><b><span arial="" style="font-family:"><span style="color:black">Basic qualifications</span></span></b></span></span><ul><li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span new="" roman="" style="font-family:" times=""><span arial="" style="font-family:">2+ years corporate operational and/or system root cause analysis</span></span></span></span></span></li><li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span new="" roman="" style="font-family:" times=""><span arial="" style="font-family:">2+ years of problem solving, analytical skills, data curiosity, data mining</span></span></span></span></span></li><li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span new="" roman="" style="font-family:" times=""><span arial="" style="font-family:">Advanced proficiency with MS Office suite, Excel, PowerPoint</span></span></span></span></span></li><li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span new="" roman="" style="font-family:" times=""><span arial="" style="font-family:">1+ years of experience managing multiple tasks/projects and deadlines simultaneously</span></span></span></span></span></li><li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span new="" roman="" style="font-family:" times=""><span arial="" style="font-family:">Summarizing business and contract opportunities in BBY subscription management systems</span></span></span></span></span></li></ul><br><span style="font-size:12pt"><span new="" roman="" style="font-family:" times=""><b><span arial="" style="font-family:">Preferred qualifications</span></b></span></span><ul><li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span new="" roman="" style="font-family:" times=""><span arial="" style="font-family:">SQL reporting query building </span></span></span></span></span></li><li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span new="" roman="" style="font-family:" times=""><span arial="" style="font-family:">Experience running and modifying a Microsoft Access Database</span></span></span></span></span></li><li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span new="" roman="" style="font-family:" times=""><span arial="" style="font-family:">Experience building business cases</span></span></span></span></span></li><li><span style="font-size:12pt"><span style="color:black"><span style="tab-stops:list .5in"><span new="" roman="" style="font-family:" times=""><span arial="" style="font-family:">Vendor relationship experience</span></span></span></span></span></li></ul><span style="font-size:12pt"><span style="line-height:107%"><span new="" roman="" style="font-family:" times=""><b><span arial="" style="font-family:">What's in it for you</span></b></span></span></span><br><span style="font-size:12pt"><span style="line-height:107%"><span new="" roman="" style="font-family:" times=""><span arial="" style="font-family:">We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.</span></span></span></span><br><span style="font-size:12pt"><span new="" roman="" style="font-family:" times=""><span arial="" style="font-family:"><span style="color:black">Our benefits include:</span></span></span></span><ul><li><span style="font-size:12pt"><span style="color:black"><span new="" roman="" style="font-family:" times=""><span arial="" style="font-family:">Competitive pay</span></span></span></span></li><li><span style="font-size:12pt"><span style="color:black"><span new="" roman="" style="font-family:" times=""><span arial="" style="font-family:">Generous employee discount</span></span></span></span></li><li><span style="font-size:12pt"><span style="color:black"><span new="" roman="" style="font-family:" times=""><span arial="" style="font-family:">Physical and mental well-being support</span></span></span></span></li></ul><br><span style="font-size:12pt"><span new="" roman="" style="font-family:" times=""><b><span arial="" style="font-family:">About us</span></b></span></span><br><br><span style="font-size:12pt"><span new="" roman="" style="font-family:" times=""><span style="background:white"><span arial="" style="font-family:"><span style="color:#1d252c">As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.</span></span></span><br><br><span arial="" style="font-family:"><span style="color:#1d252c"><span style="background:white">Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™</span></span></span></span></span><br><br><span style="font-size:12pt"><span new="" roman="" style="font-family:" times=""><span style="background:white"><span arial="" style="font-family:"><span style="color:#1d252c">Best Buy is an equal opportunity employer.</span></span></span></span></span> <p> Position Type: Full timePandoLogic. Keywords: Membership Consultant, Location: Minneapolis, MN - 55423