Patient Accounts Representative
University of North Carolina at Chapel Hill

Job Info

---

Department:

SA Campus Health Services-650001

Career Area:

Administrative/Clerical Support

Is this an internal only recruitment?:

No

Posting Open Date :

09/12/2024

Application Deadline:

11/29/2024

Position Type:

Permanent Staff (SHRA)

Position Title:

Admin Support Associate - Advanced

Salary Grade Equivalent:

GN06

Working Title:

Patient Accounts Representative

Position Number:

20048295

Vacancy ID:

P019613

Full-time/Part-time Permanent/Time-Limited:

Full-Time Permanent

Hours per week:

40

Work Schedule:

Monday - Friday, 8:00am-5:00pm

Work Location:

Chapel Hill, NC

Position Location:

North Carolina, US

Hiring Range:

$39613 - $45038

Pay Band Information:

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Be a Tar Heel!:

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit:

Campus Health (CH) is a multi-specialty ambulatory college health clinic providing quality, and affordable health care for eligible students and spouses. Annually, CH has more than 80,000 patient encounters, which includes Primary Care and Women's Health as well as specialty clinics in sports medicine, orthopedics, gynecology, physical therapy, counseling and psychological services, travel clinic and allergy clinic. Weekend acute care is provided from 8-5 PM. On site ancillary services include pharmacy, OTC pharmacy, Student Stores pharmacy, medical laboratory, and radiology.

Campus Health has been continuously accredited since 1986 by the Joint Commission of Accreditation of Health Care Organizations. All personnel are trained in the concepts and principles of Performance Improvement and serve as team members and leaders in shaping and defining the organization as it strives to provide quality and safe care.

Campus Health collaborates with Student Wellness and Campus Recreation and other Student Affairs partners to provide education and outreach to assist in keeping the campus population healthy.

Education and research comprise another important function of CH. CH provides clinical rotations and practicums for students in the School of Education, Medicine, Nursing, Pharmacy, Social Work and Public Health, Department of Medical Technology, Physical Therapy, Occupational Health and Radiology. In addition, CH serves as a research site for a number of faculty and graduate student grants and contracts, where CH staff participates with the principal investigators across a variety of medical specialties.

Position Summary:

The primary focus of the Patient Accounts Representative position is the billing, posting and collections process for Campus Health. This position is responsible for creating and reviewing claims for errors prior to submission to insurance and making necessary corrections; following up on unprocessed claims and determining appropriate action; posting payments from insurance and/or patients and determining appropriate action to take on any remaining balance; and completing deposits of monies collected at multiple pharmacy locations on assigned days.

Minimum Education and Experience Requirements:

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Required Qualifications, Competencies, and Experience:

* Previous Revenue Cycle experience including denial management and following up on denied / un-processed claims.
* Problem-solving abilities.
* Professional verbal and written communication skills.
* Ability to independently prioritize a variety of assignments and to complete them with a high degree of accuracy and attention to detail.

Preferred Qualifications, Competencies, and Experience:

* Excellent oral/written communication skills.
* Demonstrated attention to detail.
* Demonstrated organizational skills.
* Previous experience submitting claims through a clearinghouse.
* Previous experience with eClinical Works and Navicure.

Campus Security Authority Responsibilities:

Not Applicable.

---