Patient Experience Navigator, Internal Medicine - Watertown
Mass General Brigham Medical Group

Job Info

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Bonus- We're offering a generous sign-on bonus $750.00 to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process.

About Us

Mass General Brigham Integrated Care is a system-led operating entity formed by Mass General Brigham to develop new high quality, low cost, innovative community-based ambulatory care.This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. Mass General Brigham Integrated Care will provide a wide range of offerings, including outpatient surgery, imaging, primary care, behavioral and mental health, and specialty care, both digitally as well as at physical locations across the state and region.

Role Overview

Our Watertown site (located at 1 Mount Auburn Street Watertown, MA) is a focused practice, providing Internal Medicine and Behavioral Health services to adult patients. We are seeking a full-time, 40 hour Patient Experience Navigator to support the practice Monday through Friday 8:00am- 5:30pm (shifts are staggered accordingly). As a hybrid opportunity, the position entails onsite coverage 3 days per week and remote coverage 2 days per week. While onsite, responsibilities will include a blend of check-in/check-out, phones (mostly outbound calls), and administrative support. There are rare instances when the onsite days will be in Burlington during times of fluctuating staffing shortages (for cross-coverage purposes). On the remote days, the Navigator will support back office administrative operations for multiple iCare sites including but not limited to Watertown, Burlington, and Salem, NH.

Qualifications
About You

• High school degree required, Bachelor's degree preferred
• At least 1-3 years of experience in high touch customer service or patient-facing roles required
• Health care experience, specifically in the ambulatory space, preferred
• Strong written and verbal communication skills required
• Proficiency with an EHR, Epic experience preferred

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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