Patient Services Coord. III
Partner's Healthcare

Job Info

---

Site: The General Hospital Corporation

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.

Job Summary
This position is located at Newton-Wellesley Hospital, under MGH employment.

Under the general supervision of the Practice Manager, the Patient Service Coordinator III provides support within an Ambulatory Practice setting. Drawing on a broad understanding of Hospital practices and policies and displaying a high degree of initiative, the incumbent will handle a wide range of tasks and responsibilities. Works with all physicians, nurses, and other clinical staff members to ensure a quality-based workflow throughout the department of Radiation Oncology.

- Provides administrative support to multiple physicians in a clinic setting
- Performs all check in/check out functions
- Schedules follow up appts and imaging scans on clinic patients
- May be required to get prior-authorization for scan before booking
- Runs daily schedules in Mosaiq for patient clearance of appt
- Arrive and Q patient in Mosaiq for Consults and Follow up appts
- Provides HIPAA and MaHighway documentation for patient signature
- Ensures compliance with Rad Onc wristband policy and patient identification
- Schedules patient transport and pickup for inpatients in Epic using the Patient Transport Tracking module- (process is different for NWH patients)
- Schedules translators for patient appointments
- Answers clinic phone lines and triages patient calls appropriately
- Scans misc documents, including patient consent forms into Epic
- Triage prescription renewals, print medication lists, faxing, scanning of patient material
- Responsible for all FD "inbasket" pool emails through Epic
- Assist with reminder calls
- Assist with managed care authorizations- shared by 3-4 staff @ NW
- Coordinates the workflow and schedules with the department to ensure an efficient daily operation.; including scheduling physician appts
- Works to ensure HIPAA Confidentiality and Privacy Policies are fully implemented.
- Assists with special projects as required. Projects may include such topics regarding billing, charge entry, compliance and/or Operations Improvement Initiatives.

Performs all duties of a PSCI and II, or special projects as requested, that are unit specific and that are appropriate to this level of position that are not listed in this job description.

Qualifications

The right candidates have a positive attitude, quick mind, and thrive with working under strict timelines. We are looking for a fast learner to assist the PSC III staff with authorizations and appeals to ensure reimbursement so that MGH can continue to provide the highest quality of care in the industry for our patients. We will gladly train the right candidate.

EDUCATION

- High School Diploma or GED required, Associates degree or higher preferred

EXPERIENCE

- Minimum of 2 to 4 years of healthcare or administrative experience

- Medical terminology desirable

- Demonstrated experience to interface with various levels of the practice, especially with the knowledge and issues related to managed care.

- Requires basic knowledge of Outlook

- Demonstrated ability to work independently, with limited supervision, resolves issues and prioritize work. Be organized, attentive to detail and achieve outcomes with the team

- Demonstrates effective interpersonal and communication skills.

- Effectively interacts with all levels of management

Additional Job Details (if applicable)

Additional Job Description

Remote Type

Onsite

Work Location

2014 Washington Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

---