Portfolio Specialist-Hybrid
Becton Dickinson NA

Job Info

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Job Description Summary
As a member of the GCOG Portfolio Team this role is responsible for managing federal accounts including receivable balances, invoice submission, collection functions, account reconciliation, problem resolution.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

What Government Contracting and Operations Group (GCOG) contributes to BD

The mission of the Government Contracting and Operations Group (GCOG) is to enable commercial strategy and drive profitable sales growth by shifting our mindset to being more "front office", by exceeding customer (internal) needs and improving customer experience in the areas of contracting, sales operations, business analytics and operational excellence.

This will be accomplished by standardizing, automating, and integrating (GCOG approach) as one company, driving data integrity, and remaining agile to the evolving needs of customers and BD's Go-to-Market corporate and business unit strategies.

The GCOG team will embrace industry leading capabilities, develop our talent and know-how, hold ourselves accountable to strong performance and operate by the highest values and culture of the company.

Accountabilities in this role

As a member of the GCOG Portfolio Team this role is responsible for managing federal accounts including receivable balances, invoice submission, collection functions, account reconciliation, problem resolution.

Specific Responsibilities:

Candidate will work closely with other departments including Contracting, Credit, Billing, Database, Asset Management, and Accounts Receivable areas to identify and resolve issues affecting timely account payment. Furthermore, candidate must possess the ability to develop and foster business relationships with internal and external stakeholders.

This role will have the following responsibilities at different stages of the contracting lifecycle:

Portfolio Support- Provide customer assistance regarding invoices, accounts receivable balances, questions regarding their equipment, etc.

• Work with government customer contacts including Accounting, Pharmacists, Contract Representatives, and Contracting officers.
• Collaboration with other departments as needed for information or resolution.

Invoice Submission - Most federal invoices require electronic submission within the respective web portals.

• DOD - submitted in ECAT or WAWF within the PIEE portal
• Veteran Affairs - submitted in Tungsten Portal
• Public Health - is submitted in the IPP portal if the contract is loaded, if not emailed.
• Bureau of Prisons - led through a 3rd and handled as a large project.
• Manual invoice(s) create & send following our Sarbanes-Oxley Act (SOX) protocol

Review Government Invoicing Terms

• Verify period of performance dates are correct
• Verify that the funded amount matched the items and number of months
• Verify we can follow and align with the invoicing requirements

Collections - Contact customers, communicating in a positive & friendly manner, via phone, email or formal letters as needed to collect payments in accordance with due dates,

• Handle Open Account Receivable balances identifying aging items, a skipped month, or patterns
• Notify management as an issues age, become more complex, or requires assistance
• Timely follow up on past due balances and payment arrangements
• Properly document collection efforts & status reporting; high level monthly reports provide status & path to resolution to upper management, daily aging reports provide details of the recent efforts
• Identify issues attributing to account delinquency
• Raise delinquent accounts as per the escalation protocol
• Collaborate closely with other teams as needed
• Work with Database/Asset Management, etc., to correct entry errors and correct invoice(s) accordingly
• Monitor and follow up on the status of Term Begin Date Adjustments, Return Material Authorizations, Cancelled Sales Orders, and Reverse Billing Not Live Items.
• Research Operational issues with field personnel

Reconciliations - Perform Contract/PO reconciliation which could be one contract or all active contracts for on a specific customer.

• Review Contract funding and line breakdown
• Review the All-Units Report showing the customer footprint
• Review the Submitted invoices
• Review the quotes including pricing, configuration, and quantities
• Review payments received and how they were posted
• Analyze and identify discrepancies

Other responsibilities can include:

• Training others
• Assisting other team members
• Special projects and ad-hoc reporting
• Support audit requirements.

Candidate should be self-motivated, possess excellent research and organizational skills, and a strong ability to multi-task. Able to work independently, set own priorities based on current PM workload, contract due dates, and customer demands.

Qualifications

• Bachelor's degree or 3+ years in collections or account reconciliation (preferred), preferably in a manufacturing environment.
• Strong interpersonal skills, customer service orientated, persistent, analytical & critical thinking skills, patient in stressful situations, reconciliation skills, working knowledge of spreadsheets (Excel) and word processing, excellent follow through; strong verbal & written skills; familiarity with computerized accounting / accounts receivable systems.
• Flexible prioritization while managing competing projects, deadlines, and daily responsibilities, make decisions under pressure, work extended hours, and work effectively in a team environment.
• Ability to work in a demanding fast-paced work environment with continual shifting priorities; and collaborate with multiple teams. Very limited travel.

Key Competencies

• Business Acumen
• Partnership and customer focus
• Accountability
• Work across functions and teams (matrix environment)
• Delivering under pressure
• Strive for continuous improvement
• Analytical and Problem solving orientated

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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Primary Work Location
USA CA - San Diego TC Bldg C&D

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You .

Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles.

Salary Range Information
$28.20 - $46.40 USD Hourly

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