Product Director, Personalization
PayPal Inc.

Job Info

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The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
What you need to know about the role

We are seeking a Product Director, Branded Checkout Personalization. This highly visible role requires balancing key performance metrics such as conversion rates, average order value, and PayPal Financial Services product usage-while enhancing customer lifetime value (LTV). You will be a strategic, data-driven leader skilled in experimentation, optimization, and cross-functional collaboration, with a proven track record of managing complex, competing objectives. You will partner with senior leadership, data science, and matrixed teams to deliver measurable business impact and influence product roadmaps. A strong ability to thrive in high-pressure environments and align with broader business goals is essential.

Job Description:

Your way to impact

In this role, you will be responsible for developing and executing a strategy that balances competing metrics, ensuring a customer-first approach that drives overall business success. You will lead optimization experiments aimed at improving customer experiences at checkout, while ensuring that PayPal products (balance, debit, credit products) are prominently featured and effectively utilized. Collaboration with global analytics and data science teams will be key to building models that drive personalization, and actionable insights. Additionally, you'll work closely with cross-functional teams-including product, engineering, as well as other business units-to develop and implement innovative solutions. Success in this role requires exceptional communication skills, a passion for data-driven decision making, and the ability to influence senior leadership and stakeholders across the organization.

Your day-to-day

In this role you will:

• Optimize Checkout Performance for Customer Lifetime Value (LTV): Architect optimization frameworks to align various business objectives, including conversion, AOV, transaction expense, and Credit Product First Time Users, with a focus on enhancing customer LTV. Develop and implement methodologies to balance and prioritize these metrics in a customer-centric approach that drives measurable results.
  
• Strategic Collaboration with Senior Leadership: Build strong relationships with Senior Leadership across the organization, ensuring alignment on strategic priorities and outcomes. Provide thought leadership in high-impact discussions, balancing PayPal's objectives with customer needs and market trends. Regularly present insights, progress, and recommendations leadership teams.
  
• Expert in Experimentation and Optimization: Design and lead experimentation programs focused on iterative improvements and multi-variate testing to refine product offerings. Use advanced statistical techniques and data-driven methodologies to experiment and optimize for multiple KPIs simultaneously, ensuring that changes lead to measurable improvements.
  
• Partner with Global Analytics and Data Science Teams: Leverage cutting-edge data analytics, machine learning, and AI models to develop next-best-action frameworks that drive seamless customer experiences. Collaborate closely with Global Analytics and Data Science teams to refine propensity models, approval models, and decision-making algorithms, delivering personalized experiences that increase customer satisfaction and business impact.
  
• Advanced Data-Driven Decision Making: Utilize your deep understanding of data science, customer behavior, and UX to develop and fine-tune ranking algorithms that optimize customer experiences. Ensure that algorithmic models account for both short-term wins (like increased conversion) and long-term gains (such as improved LTV), while ensuring alignment with business objectives.
  

What you need to bring

• 10+ years of experience in product management, with at least 2 years focused on optimizing conversion, checkout flows, and/or payment systems in an e-commerce or financial services environment.
  
• 2+ years of experience working with machine learning models. Proven ability to collaborate with data science teams to integrate ML and data driven insights into customer facing products
  
• Proven track record in driving complex optimization initiatives, balancing competing metrics
  
• Deep expertise in experimentation frameworks (A/B testing, multivariate testing) and data-driven decision-making, with hands-on experience in optimizing key performance metrics in dynamic environments.
  
• Strong leadership experience managing cross-functional, matrixed teams, including product, marketing, engineering, and data science, with a demonstrated ability to influence senior leadership and stakeholders
  

Additional Job Description:

Subsidiary:
PayPal

Travel Percent:
0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is
$120300 to $287100

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

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