Product Specialist
Caterpillar

Job Info

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Career Area:
Sales
Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About SPM Oil and Gas

SPM Oil & Gas, a Caterpillar company, provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry.

The Role

Supports go-to-market initiatives, and sales execution as a subject matter expert of assigned products and services.

Job Duties/Responsibilities may include, but are not limited to:

• Providing product application expertise at point of sale, or by delivering various types of product training including applied technology, job efficiency, and safety to customers, company and dealers' sales personnel.
  
• Conduct product performance studies, assess customer job sites efficiency, collecting product and customer requirements in order to create input for product improvement process and new product introduction program.
  
• Oversee marketing technology tools and develop a product roadmap with stakeholders to support business growth.
  
• Manage product portfolio post-launch, maximizing profitability.
  

What You Have - Skills, Knowledge, & Experiences:

Customer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Extensive Experience:

• Facilitates creation of the 'right' products and services to resolve customer business issues.
  
• Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
  
• Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
  

Products and Services : Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
Level Working Knowledge:

• Researches the target market and how the product and services are sold and delivered.
  
• Explains current status, delivery alternatives and announced updates to products and services.
  
• Summarizes key features of major products or services in own unit.
  
• Assesses own unit's product alternatives, costs, and pricing.
  

Decision Making and Critical Thinking : Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications : Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Working Knowledge:

• Makes oral presentations and writes reports needed for own work.
  
• Avoids technical jargon when inappropriate.
  

Negotiating : Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Level Basic Understanding:

• Utilizes techniques for establishing rapport and building trust.
  

Relationship Management : Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Working Knowledge:

• Provides prompt and effective responses to client requests and interactions.
  
• Monitors client satisfaction levels on a regular basis.
  
• Alerts own team to problems in client satisfaction.
  
• Differentiates the roles and responsibilities in a business relationship.
  
• Works with clients to address critical issues and resolve major problems.
  

Technical Excellence : Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Level Extensive Experience:

• Engages appropriate subject matter resources to effectively resolve technical issues.
  
• Mentors others to enhance their technical competence and its application to achieve more effective technical solutions.
  
• Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems.
  

Value Selling : Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Level Extensive Experience:

• Acquires and retains customers in multiple settings using 'value selling' techniques.
  
• Delivers value-added services to customers beyond delivery of a purchased product, technology or service consistently.
  
• Qualifies sales prospects based on a clear understanding of customer business needs and the service company's determined ability to meet those needs.
  

Additional Information

• Position is located onsite in Fort Worth, TX.
  
• Up to 10% travel
  
• Relocation assistance is offered
  

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just a salary. Because we value your performance, we offer a total rewards package that provides day-one benefits, including but not limited to:

• Competitive salary and annual bonus program
  
• Medical, dental, and vision coverage
  
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
  
• Company-matched 401(k) plan
  
• Stock option opportunity over time
  
• Health savings account (HSA)
  
• Flexible spending accounts (FSAs)
  
• Short and long-term disability coverage
  
• Life Insurance
  
• Paid parental leave
  
• Healthy Lifestyle Programs
  
• Employee Assistance Programs
  
• Voluntary Benefits (Ex. Accident, Identity Theft Protection)
  
• Strong community involvement
  

At Caterpillar, we are committed to a diverse and inclusive environment that values and respects the unique talents, experiences, and viewpoints of our global employees. Our vision is to continually develop the Best Team to build innovative solutions for our global customers, deliver superior results for our stockholders and positively impact the people and communities we serve.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to specific employer, such as H, L, TN, F, J, E, O.

As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers #LI

Posting Dates:
November 14, 2024 - December 1, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community .

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