Program Assistant - CMPP
Church World Service, Inc.

Job Info

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Overview

Reports to:DirectorLocation/Work Arrangement:New York/ RemoteSalary Minimum:$45,200 Salary Maximum:$56,500

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

The Case Management Pilot Program (CMPP) is a federally-funded program that provides case management and associated services to asylum seekers and other noncitizens. The goal of CMPP is to ensure that individuals seeking asylum or other immigration relief have access to voluntary, trauma-informed case management and social services. CMPP is overseen by a National Board, which provides funding to nonprofit organizations and local governments to deliver CMPP services in their communities. CWS is the Fiscal Agent of the National Board and is responsible for managing awards to the CMPP service providers (subgrantees).

The CMPP Monitoring and Evaluation Program Assistant is responsible for supporting the CWS M&E framework as part of the CMPP team. The M&E Program Assistant works closely with the program officer and program manager to support programmatic reporting and grants compliance by subgrantees. This position is responsible for data tracking, aggregation, and, in coordination with the program officer, manages the program database. The position is also responsible for managing the program mailboxes and is the primary individual responsible for managing the program materials and files. The Monitoring and Evaluation Program Assistant reports to the Senior Program Manager for CMPP. This position supports the CMPP team with organizing the monitoring schedule, reviewing written reports, compiling monitoring related data and assisting supervisor with analyzing available M&E data. An important prerequisite for this position is the ability to work collaboratively as part of a team in a collegial manner and to work independently to carry assignments through to completion.

Responsibilities

• Stay current with self-education on issues affecting asylum seekers and newcomers in the U.S., as well as staying updated on policies that may impact these populations.
• Support the CMPP Program Officer with maintaining and improving the CMPP internal tracking system for monitoring in collaboration with supervisor and colleagues.
• Monitor the CMPP mailboxes, respond to inquiries, and reroute emails to the appropriate staff for a timely response.
• Support maintenance and adjustment of efficient and effective monitoring tools and protocols to assess compliance with agreements and contracts, promote best practices that exceed program requirements, identify trends and report on program progress.
• Assist supervisor and the Director of Asylum and Legal Services to define, implement, monitor, and analyze key performance indicators across CMPP providers.
• Support data management and assist on identifying and reporting on monitoring and program trends to inform training and programmatic activities.
• Assist supervisor and program officer to ensure timely and high-quality completion of
• As needed, assist in review of monitoring reports to ensure the integrity of data collected and monitors' adherence to internal guidelines.
• Keep abreast of developments in grant and program changes and progress in order to ensure up-to- date tools and strategies.
• Identify strengths and weaknesses in existing data collection and management systems and propose
• Assist in developing resource materials for providers to conduct self-monitoring and
• Support supervisor and CMPP staff with preparation for monitoring by federal
• Maintain and ensure accuracy of all CMPP electronic files and folders.
• In close coordination with the program officer, oversee migration of CMPP subgrantee data into a new centralized CWS database in 2024.
• Perform other related duties and projects as requested.

Qualifications

Experience:

• At least 3 years of professional experience related to refugees and migration, and/or experience working in non-profit organizations with underserved communities, migrants, or asylum seekers strongly preferred.
• Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced environment.
• Excellent organizational and time management skills and ability to manage a large and diverse workload under pressure and with competing priorities;
• Knowledge/experience with data collection and data management preferred;
• Excellent project and data management skills;
• Strong written and verbal communication skills, including the ability to interact professionally with colleagues, partner organizations, and other external parties.
• Experience in general office work, processing information and materials and maintaining records and

Skills:

• Strong interpersonal and diplomacy skills; ability to work collaboratively and effectively with partners and teams;
• Ability to conduct oneself in a professional and courteous manner at all times to represent the professional and institutional interests of CWS;
• Experience with office software such as Microsoft Office (Teams, Word, Excel, PowerPoint), email management, and scheduling/calendar tools is essential;
• Strong writing skills
• Ability to work in a multi-cultural environment
• Commitment to diversity, equity, and inclusion and willingness to support CWS' Platform on Racial Justice as a CWS employee required.

Education & Certifications:

• Bachelor's degree or equivalent education and work
• Specialized training in monitoring and evaluation a plus.

Special Requirements

Work Location:

This position is a remote role with some in-person responsibilities related to meetings or onsite technical assistance visits. Remote employees must be able to fulfil the following conditions:

• Ability to maintain secure and appropriate personal work environment for day-to-day work
• Access to strong and reliable internet access
• Ability to adhere to CWS data security policies and protect sensitive and personally identifiable information
• Regular work hours must span core business hours 9AM - 5PM Eastern time
• Must use CWS provided equipment such as laptop and cell phone.

Benefits

CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
- 14 Official Holidays
- 12 Sick Days Off (Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits

This job has expired.