Quality and Compliance Manager
Volunteers of America - National Services

Job Info

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Come join our awesome team as a Quality and Compliance Manager at the Senior Community Care of Maryland! We are offering great benefits and wonderful work environments!

Senior Community Care of Maryland is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization

Job Highlights:

• 403(b) Retirement Plan;
• Career scholarships;
• Quality training, continuing career education and leadership programs;
• Medical, Dental and Vision Insurance
• Paid Time Off (Vacation, Holiday & Sick Days)

About the job:

Schedule: Monday-Friday 8:00 AM-5:00 PM

Pay: $77,438-$85,696 Annually

The Quality and Compliance Manager Under the supervision of the Executive Director, develops, organizes, facilitates and monitors the Quality Assessment and Performance Improvement (QAPI) plan for the Senior Community Care (SCC) program. In coordination with the Quality Committee, the Quality and Compliance Manager is responsible for developing the QAPI annual plan, and guiding the implementation of the plan. Works with the Quality Data Specialist to ensure that data is collected from all appropriate sources, the data is examined, and the results are shared with all stakeholders. Oversees the process to evaluate and resolve medical and non-medical grievances and appeals by participants, their family members, or representatives. Oversees and coordinates the Corrective Action Plan process for annual State and CMS audits to remain in compliance with all regulatory requirements. Supports the team in facilitation of quality improvement efforts. Acts as a local resource for clinical staff regarding staff and participant Infection Control matters.

Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree in Nursing, Social Work Business Administration or related field
• Cardiopulmonary Resuscitation (CPR) certification is required
• A minimum of three years of experience in working with the frail or elderly population required
• (2) years of demonstrated experience in QA activities in a health-related work environment
• Must have a valid driver's license, proof of insurance and have means of transportation.

• Must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact.
• Strong ability to create, build and maintain relationships at all levels.

Preferred:

• Certified Professional in Healthcare Quality (CPHQ) preferred.

Essentials:

Develops, and guides the ongoing implementation of the annual Quality Improvement and Compliance Plan

Ensures staff integration into the Quality Improvement process through Continuous Quality Improvement education and developing opportunities for input.

Analyses risk management data, and Quality Improvement activities data with the objective of identifying and, if applicable, correcting instances of Fraud, Waste, and Abuse.

Oversees the process to evaluate, and resolve medical and non-medical grievances and appeals by participants, and or their representatives, ensures information is reviewed for incorporating issues in development of Quality Improvement Initiatives and annual Quality Improvement and Compliance plan.

Facilitates the quality assurance/performance improvement process for various service areas within Senior Community Care

In conjunction with the Safety Committee has overall responsibility for Senior Community Care's Emergency/Disaster planning, training, and implementation.

Conducts annual satisfaction surveys of the participants and caregivers of Senior Community Care and reports findings.

Senior Community Care of Maryland - PACE:

Senior Community Care of Maryland PACE is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.

In our 2022 Great Place to Work survey, employees said their work has a special meaning: this is not "just a job".

Create happiness for those who need it. Join us today!

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