Security Officer, Per Diem
Partner's Healthcare

Job Info

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Site: The McLean Hospital Corporation

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.

Job Summary
Description - External
Overview
Receiving general direction from the Security Supervisor, incumbent ensures a safe and secure environment; provides protective services to people and property; responds to routine and emergency calls for service; and assists with day-to-day operations of the department.

Shift Assignment
The Security Officer must be available to work vacant shifts upon request:

Principal Duties & Responsibilities

Performs daily operational functions as directed and upon request by the Security Supervisor or the Dispatcher to ensure that McLean's operational needs are met efficiently.
Operational responsibilities of the Officer include but are not limited to the following:

Responds immediately and appropriately to all emergency requests for assistance issued by the Supervisor or Dispatcher.

Responds immediately and appropriately to all emergency, contingency, or disaster situations.

Responds as soon as possible to all non-emergency calls assigned by the Supervisor or Dispatcher.

Documents all incidents after response and informs Dispatcher of actions taken.

Completes all electronic incident reports in an objective manner, writes in a clear style, and submits all incident reports with accompanying documentation prior to departing from campus at the end of the shift.

Utilizes strong customer service skills and community policing philosophies to develop and build strong relationships with the hospital community.

Manages complex and dynamic and emotionally charged situations to help restore order, investigate nefarious or criminal activity, and take the appropriate safety and security actions.

Conducts initial investigations into all reports of suspicious activity, persons, hazards or risk, and takes the necessary steps to mitigate risk to patients, visitors and staff.

Takes appropriate action when necessary, appropriate, or mandated, based on training procedure and legal requirements.

Uses effective and appropriate de-escalation techniques when addressing disorderly, disruptive, or emotionally charged persons.

Demonstrates reasonable application of physical force when necessary and appropriate to contain, restrain, or stop a physical threat or assault.

Provides escorts to patients, visitors, employees, and others to ensure the safety of the requester.

Patrols McLean property and grounds; documents all deficiencies and/or violations of policy.

Ensures that only authorized vehicles are allowed access to parking areas controlled by McLean and documents violations of parking policy.

Performs access control functions: ensuring that all employees, vendors, and contractors are in possession of an authorized form of identification that is clearly visible; enforcing McLean visitor policies and restrictions; and restricting access by individuals who have no authorized business on McLean property.

Performs Dispatch and/or Console duties as assigned by the Supervisor/Manager. Dispatch/console duties include but are not limited to the following:

Coordinates Security activities, acts as liaison to other McLean departments and external agencies, reflecting the friendly, courteous, helpful and professional attitude of the department at all times.

Coordinates assignments of scheduled staff to calls for service and other activities in an equitable fashion.

Answers incoming internal and external phone calls, provides callers with information and appropriate transfers.

Prioritizes and assigns responses to incidents and requests for assistance and ensures that all are resolved in a timely fashion.

Maintains a chain of custody of all property, evidence, and equipment turned in to the Security office.

Documents all actions taken by departmental staff and ensures all incidents are reported and that all supporting documentation is provided by Security officers assigned to respond to calls for assistance.

Monitors all electronic security and fire systems associated with the departmental operations at the Security Office in accordance with department Policies and Procedures.

Notifies the Supervisor when appropriate to provide additional resources or regarding a systems failure.

Performs all services in accordance with the appropriate McLean Policy and Procedure Manual.

Performs other duties as assigned by the Supervisor/Manager.

Qualifications

Job_Description

Additional Job Details (if applicable)

EEO

It is the policy of McLean Hospital to affirmatively provide equal opportunity to all qualified applicants for employment and existing employees without regard to their race, religion, color, national origin, sex, age, ancestry, protected veteran status, disability, sexual orientation, gender identity or expression, pregnancy or a condition related to pregnancy including, but not limited to, lactation or the need to express breast milk for a nursing child, or any other basis that would be in violation of any applicable law or regulation.

Remote Type

Onsite

Work Location

115 Mill Street

Scheduled Weekly Hours

1.1

Employee Type

Regular

Work Shift

Rotating (United States of America)

EEO Statement:

The McLean Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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