Senior Field Service Technician
Nordson Corporation

Job Info

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Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

Nordson Adhesive Dispensing Systems (ADS) sets the global standard in hot melt machines and dispensing, coating, and laminating systems. Manufacturers rely on our equipment for packaging, product assembly and surface treatment applications. With a leading services and support network, we help our customers worldwide increase manufacturing efficiencies and produce the highest quality products.

The Field Service Technician provides on-site technical support for customers to promote Nordson Nonwovens technology. The position entails assisting with installation, troubleshooting, start-ups, technical counseling, and recommendations of Nordson parts in use of Nonwovens equipment operation and preventative maintenance. Essential Job Duties and Responsibilities

Provide on-site technical support to customers to promote Nordson Nonwovens technology. Support could be in the form of start-up service, maintenance, training or general technical counseling.
• Perform a detailed review of the project assigned prior to departure to ensure proper drawings of equipment are attained, understand function capability for each component and communicate with customer, engineers or the technology department if questions exist.
• Perform the maintenance necessary to enable the customer to begin or continue their operation. This can include examination and cleaning of equipment, replacing defective parts, adjusting process parameters, and installation and/or assembly of equipment.
• Responsible for preparing a tool kit with the correct set of tools and items necessary to perform their duties at the customer's facility.
• Use various hand and power tools, hoists, dollies, rollers and trucks as appropriate, to complete the service call.
• Coordinate and schedule calls required at the customer's facility in order to accommodate the customers' requirements.
• Summarize on a timely basis within one week of the visit the issues that were covered at the customer's facility in the form of a written service report. This ensures documentation for future reference and gives guidance to our engineering department to provide corrective action where required.
• Provide technical support when telephone calls are received from customers. Support would include providing written instructions, verbal instructions or any communication needed to answer the customer. Consult with engineering and/or manufacturing as necessary to resolve a customer issue.
• Make courtesy calls to customer plants to perform vitality / health checks of Nordson Nonwovens equipment to support Nordson's spare parts revenue growth
• Close and frequent communication with Nordson Sales & Account Management to ensure alignment on account strategies related to system sales opportunities and spare parts usage. Education and Experience

Requirements
• High school diploma or GED
• Associates degree or vocational school certificate preferred
• Strong mechanical and electrical skills
• PLC programming and troubleshooting skills preferred
• Minimum 5 years of experience Preferred Skills and Abilities
• Proven exceptional communication skills, both verbal and written, to share technical knowledge with customers and colleagues
• Demonstrated ability to read and interpret mechanical drawings, electrical schematics, diagrams, specifications and product manuals
• Excellent customer service skills
• Intermediate computer skills, including proficiency with Microsoft Office products. ERP system experience a plus.
• Willingness to travel at a minimum of 70% of time
• Ability to learn new things quickly
• Self-starter
• Must be able to travel globally
Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson. Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson's Human Resources department in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service.

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