Senior Manager, Program Management, Marketplace Se...
Walmart

Job Info

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What you'll do at

Position Summary...

What you'll do...

The Walmart Marketplace Returns team is committed to improving customer and seller experiences, supporting seller success, and driving growth by bolstering our seller service offerings. A key focus of this role on Cancellations, a strategy focused on enhancing customer satisfaction and loyalty by ensuring their orders are fulfilled as expected, thereby contributing to the overall success and reputation of the marketplace.

We are seeking an experienced and accomplished Senior Manager to actively managing and reducing order cancellations in the online marketplace. The individual in this position is responsible for monitoring and analyzing cancellation trends, identifying root causes, and developing strategies to minimize cancellations. This would involve liaising with various teams including customer service, operations, and sellers to ensure a seamless experience for customers and sellers. Expertise in SQL and/or Big Query will be valuable in analyzing data to identify opportunities for improvement.

You'll sweep us off our feet if:

• Proven experience in a senior management role within a marketplace or e-commerce environment
• Strong understanding of marketplace dynamics and customer and seller management
• Prior experience overseeing and managing programs to ensure that measurable objectives are meeting the expected goals.
• Experience leading and developing high-performing teams in a fast-paced environment.
• Strategic thinking and results oriented professional with ability to prioritize tasks and allocate resources effectively.
• Experience developing and leading programs, specifically drivers of growth, working cross-functionally with product and analytics teams.
• Strong presentation and influencing skills and the ability to interact with executive level business partners.
• Experience making data-driven business decisions and to collaborating with cross-functional teams to implement solutions.
• Self-starter with a strong attention to detail and an ability to deal with ambiguity.
• Excellent written and verbal communication skills with ability to champion products throughout the organization.
• A deep understanding of how to connect with and develop amazing experience for customers/partners.
• Belief in our purpose of save money, live better for customers.
• Analyzing data using SQL and/or Big query to identify opportunities for process improvements is a plus.

You'll make an impact by:

• Strategize and identify opportunities and drive programs that reduce seller cost by meeting and exceeding customer and seller expectations of the online marketplace experience.
• Launch & scale programs. Track, communicate and coordinate with various stakeholders and teams across Walmart Marketplace and the company at large (Analytics, Business Solutions, Account Management, Product teams, etc.)
• Develop and execute end-to-end programs focused on driving product adoption and seller services tool development.
• Measure, track and analyze results, report progress, and optimize programs continuously.
• Drive informed decision-making and ensures resolution of critical issues by partnering with senior leaders to identify goals, success criteria, assumptions, risks, and known issues within the business.
• Creating communication strategy and content; educating sponsors, stakeholders, and executive leadership on program requirements; and developing and implementing a program management life cycle.
• Analyze and interpret information for one or more initiative work streams by using various analytical methodologies.
• Developing solutions within business areas that reduce cost and meet business goals; prioritizing assignments; ensuring accuracy of business data; recommending program changes to stakeholders based on data; and persuading cross-functional teams and stakeholders to implement changes.
• Driving the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly, developing contingency plans; and demonstrating adaptability and supporting continuous learning.

• Promote and support company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open-Door Policy.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.

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Hoboken, New Jersey US-10649/Bellevue, Washington US-11075:The annual salary range for this position is $96,000.00-$186,000.00
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Sunnyvale, California US-08479/San Bruno, California US-08848:The annual salary range for this position is $104,000.00-$202,000.00
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Bentonville, Arkansas US-09401:The annual salary range for this position is $80,000.00-$155,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years' experience leading cross-functional teams.
3 years' experience using intermediate functionality of Microsoft Office.
Bachelor's degree in Business, Human Resources, or related field and 4 years' experience in project management, compliance, operations management, or related area OR 6 years' experience in project management, compliance, operations management, or related area.
Bachelor's degree in Business, Human Resources, or related field and 4 years' experience in project management, compliance, operations management, or related area OR 6 years' experience in project management, compliance, operations management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Managing a budget, profit and loss statement, or relate financial process, Master's degree in Business Administration or related field like (not limited to) project management, compliance, operations management, or related area, Project Management Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

"My favorite part of the day is talking with my team while drinking coffee and eating a donut." - Kendell, Project Analyst

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum-NWA has something for everyone.

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