Senior Systems Director
Meharry Medical College

Job Info

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This position provides technical support and expertise to the Division of Student Affairs including Admissions, Enrollment Management, Registrar, and Financial Aid, in administering all technology-based systems in the division. This role requires a deep understanding of student data, Workday/Banner configurations, and educational processes. The successful candidate will be responsible for the design, implementation and support of Workday Student solutions. Additionally, the role will provide support for other 3rd party systems within the Division of Student Affairs. The position will have accountability to the SRVP of Student Affairs and the Executive Director of Workday Operations.

• Collaborate with stakeholders to understand and document business processes and requirements.

• Lead and participate in testing of Workday biannual system releases; create test plans and execute testing. Lead and participate in testing of Workday biannual system releases; create test plans and execute testing and data validation from the Banner SIS to the Workday SIS.

• Coordinate with vendors and third parties to ensure data is accurately pushed into and extracted from our systems; Assists with providing user support to the division of Student Affairs in Slate by serving as a secondary Slate Captain and Workday Ambassador; Assist with day-to-day system maintenance to ensure efficient operation of the technology-based systems; Partner with technology team to resolve Workday Student integration issues.

• Provides backup to operational processes and ensure continuity of operations. Perform data-fixing tasks, including uploads, error resolution, and daily updates to records, especially during the peak reporting season; Develop and maintain technical documentation related to system configuration, mapping, and processes; Provide ongoing support and maintenance for Workday Student, including troubleshooting and resolving issues; Train end-users on new processes/functionality.

• Proactively identify innovative improvements to assist the Division of Student Affairs to better serve students, faculty, staff and campus partners; Provides backup to operational processes and ensure continuity of operations. Perform data-fixing tasks, including uploads, error resolution, and daily updates to records, especially during the peak reporting season; develop and maintain technical documentation related to system configuration, mapping, and processes (including National Student Clearinghouse); provide ongoing support and maintenance for Workday Student, including troubleshooting and resolving issues; train end-users on new processes/functionality.

• Develops and maintains CRM reports, queries, and dashboards for Division of Student Affairs

• Performs other related duties as assigned.

Knowledge, Skills and Abilities:

• Confidentiality
• Excellent communicator and ability to work well in a team setting
• Attention to detail
• Knowledge of Workday, Slate, Banner SIS or other customer relationship management databases and experience setting up and/or maintaining 3rd party vendor software preferred
• Self-starter with ability to work independently
• Ability to effectively collect and interpret data
• Excellent organizational and time management skills
• Excellent interpersonal, oral and written, analytical research and problem solving skills.

Education and Experience:

• Bachelor's degree required with 10 or more years of experience working in higher education technology and data management or Master's degree with 5 years relevant experience.

Environmental Conditions and Physical Demands

• Able to work at a fast pace
• Physically able to be mobile throughout work area
• Manual dexterity
• No unusual office/environment conditions

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