Service Delivery Lead
IDR

Job Info

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IDR is seeking a Service Delivery Lead to join one of our top clients for an opportunity in Los Angeles, CA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Requirements:

• Minimum 5+ years of experience defining, designing, and operating large-scale business and technology operations.
• Hands-on experience in technology delivery program management and implementing technology operations.
• Strong understanding of ITIL concepts and practical experience with ITIL best practices.
• Experience with service management technology solutions (e.g., ServiceNow, Remedy).
• Proven ability to structure, manage, and run cross-functional operational topics, including coordination between clients and service providers.
• Excellent communication skills, both oral and written, with the ability to lead and influence diverse teams.
• Ability to live and work in Los Angeles through the 2028 games.
• Experience with games operations and understanding of key ecosystem partners is a plus, but not required.

Nice to Have:

• Familiarity with AWS and Snowflake.
• Proficiency in SQL for data analysis and reporting.

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row.

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form 

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