Sr. Account Director
Cushman & Wakefield

Job Info

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Job Title
Sr. Account Director

Job Description Summary
The Senior Director IFM will manage and direct activities for the delivery of hard services, critical operations and asset planning, maintenance and repair for an industrial warehouse portfolio with accountability for the overall delivery of, including engineering services, site services, energy management, soft services, and environmental health & safety and sustainability. Responsibilities also include MSA compliance, adherence to business plan, budgetary control, capital planning and oversight of the daily management and operational activities associated with the portfolio.
Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• With a deep understanding of maintenance engineering support for large industrial warehouse distribution facilities, develop and execute IFM strategies to improve operational excellences year over year
• Lead coordination, delivery and quality assurance of all C&W account services and adherence to the client's real estate standards of performance and needs
• Assure integration, as applicable, across all service delivery work streams: facilities management, capital planning and project management
• Complete understanding of contract obligations by initiating audit & control systems to ensure statutory, policy and contractual commitments are satisfied
• Visit these facilities around the country throughout the year to build rapport with onsite client leadership, onsite maintenance teams and to assess the health of our overall operation through a preset leadership checklist of activities.
• Ensure customer focus within all areas of operational activities and maintenance of effective relationships with key client contacts
• Develop financial plans and specific goals for cost control/reduction and ensure that these goals are met or exceeded
• Provide leadership and guidance, advice, coaching and direct support where required to deliver best practice selection, training, assessment and recognition/reward
• Develop and maintain relationships with regional and facility team leaders driving the operational and strategic goals
• Support effective business communications by providing advice and leadership while making a direct contribution during team meetings, client briefings and monthly reporting
• Ensure optimum staffing structures operate across the portfolio to balance coverage and performance needs with the delivery of service excellence
• Ensure portfolio is staffed by appropriately skilled personnel and teams, taking direct responsibility for the appointment of qualified personnel and an effective succession plan
• Monitor and lead adherence to all standard operating procedures across all facilities for consistency in execution
• Monitor and drive accountability to Root Cause Analysis exercises in a consistent time and format across all facilities under m
• Lead and support the organization to develop a proactive approach to:

○ Drive continuous improvement philosophy and culture throughout the organization

○ Monitor sub-contractors performance and manage key contract relationships

○ Ensure SLA's & KPI's are achieved and aligned with contractual agreements

○ Identify and recommend remedial actions and process changes

○ Ensure all required policies and procedures are adopted and used on site

○ Ensure all works are competently completed

○ Comply with legislative, environmental, health and safety requirements

○ Minimize commercial risk to the business

○ Ensure Site Managers & Premises Coordinators maintain accurate, timely, qualitative and reliable management reporting

• Develop and successfully implement an overall account plan designed to enhance the value of the client's portfolio to operate each property at peak efficiency without sacrificing quality, provide superior and responsive tenant and/or occupant services and ensure compliance with all applicable life safety and crisis management rules and regulations
• Manage the client's assets in the most profitable and/or cost-effective manner and consistent with the management contract and account plan for each property
• Develop and maintain technical proficiency, industry knowledge and communication skills to provide timely information on all property-specific issues as well as keeping the client informed of important developments and trends in the property and facility management industry
• Oversee and ensure the quality of all client reporting by standardizing systems and procedures that assure compliance with ?reporting standards
• Promote and adhere to all established policies and procedures relative to standard assignment deliverables, business conduct and integrity while ensuring on-going quality management of all C&W's products and services
• Ensure that all matters/issues pertaining to human resources, legal and risk management are coordinated and resolved at the C&W levels
• Oversee the budget preparation and development process, capital planning, cash flow management and production of monthly financial reports to ensure accuracy and completeness and confirm that all client reporting conforms to established reporting standards
• Recruit, manage and train the facilities management staff to ensure an understanding of standard operating policies and procedures and their role in achieving the Plan by operating the property to meet or exceed our client's objectives
• Develop, mentor and coach staff to achieve organizational sustainability and career growth
• Participate, facilitate and negotiate service contracts with outside vendors to achieve balance between performance and cost in compliance with C&W's values, standards and guidelines for business conduct
• Ensure regulatory compliance and effective management of risk and liability for both C&W and client
• Seize opportunities to expand C&W's commercial relationship through the delivery of value added services
• Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals
• Support and provide leadership to achieve C&W's and Client's vision and mission and extol its values and professional behavior in the day-to-day conduct of business delivery and staff actions

KEY COMPETENCIES

Communication Proficiency (oral and written)

• Technical Proficiency
• Problem Solving/Analysis
• Customer Focus
• Financial Management
• Leadership
• Relationship Management
• Team Orientation
• Vendor Management
• Multi-Tasking

EDUCATION

• Bachelor's degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required
• Masters degree in Business Administration or related field preferred

EXPERIENCE

• Minimum of 15 years of industrial warehouse property portfolio management, and/or facility management experience with at least 7 years at the Facility Manager level
• Broad commercial real estate and financial background with 12+ years of relevant experience as portfolio/asset manager with expertise in all facets of facility/property operation and management, people management, vendor management, and capital planning
• Project/construction management experience desired
• Experience with human resource and performance management processes
• Experience with critical system environments is preferred
• Workplace services experience desired
• CMMS/Work Order Management experience preferred

ADDITIONAL ELIGIBILITY QUALIFICATION

• In-depth understanding of the client's objectives as well as a broad knowledge of the real estate life cycle
• Certified Facility Manager (CFM), Facilities Management Association (FMA), Certified Property Manager (CPM), Real Property Administrator (RPA), Leadership in Energy and

Environmental Design Accredited Professional (LEED AP) designation preferred

• Strong discipline of financial management including financial tracking, budgeting and forecasting
• Knowledge of Financial Systems (Yardi a plus)
• Proficient in understanding management agreements and contract language
• Ability to develop and maintain a client focused, partnering and consultative approach
• Proficient in anticipating client needs, thinking strategically, solutions focused and be both proactive and reactive as the situation and circumstances dictate

Ability to identify service delivery and portfolio management improvement opportunities and keen on developing recommendations that highlight the value added benefit of the outsourcing partnership

• Ability to read and understand construction specifications and blueprints
• Skilled in Building Management Systems maintenance and monitoring
• Excellent computer and systems knowledge; Strong literacy in Microsoft Office Suite (MS Word, Excel, PowerPoint)

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

Travel is expected to be approximately 50%, with three to four trips per month that are typically one to two day trips. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50% of the time; and extend hands and arms in any direction.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.

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