Sr. Analyst, Customer Data Management
Digital Realty

Job Info

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Position Title: Sr. Analyst, Customer Data Management

The role

As a Senior Analyst in Customer Data Management, you will be integral to the lead-to-cash process by ensuring customer data records are accurate and governed. This role offers an exciting opportunity to help build a successful Customer Data Management program from the ground up. Utilizing your business acumen and data analysis skills, you will help the team manager coordinate all aspects of Customer Data Management

What you'll do

• Dive into large data sets, help build and document processes, collaborate cross-functionally, write requirements, manage escalations, and monitor our work queue.
• Learn existing processes surrounding data quality and governance to support work overflow.
• Identify and rectify any trends of errors or inconsistencies to uphold the highest standards of data integrity.
• Maintain strict adherence to internal business process SLAs, guaranteeing data amendments are completed within designated timeframes.
• Comply with data protection regulations and company policies regarding the secure and confidential handling of customer information.
• Support the wider data administration and other teams as needed, contributing to the overall effectiveness and a collaborative environment.

What you'll need

• High school diploma or GED required; post-secondary education or relevant certifications in Business Administration, Information Systems, or related fields are a plus.
• Experience in data analysis and building business processes is a must.
• Experience in Salesforce, MDM systems, Alteryx, SQL, or other data tools a plus.
• Ability to handle data update requests promptly and with a high degree of accuracy and attention to detail.
• Strong communication skills, with proficiency in both written and verbal English.
• A collaborative team player who is adaptable and capable of working effectively in a dynamic environment.
• A solid understanding of data management practices.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.

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