Sr. Customer Success Mgr, Partners
PayPal Inc.

Job Info

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The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
At this time, the team is seeking a Senior Manager of Partner Success, Strategic Accounts to drive the management and business growth of existing strategic partners. PayPal is focused on developing & growing its position in with ecommerce's most strategic partners and is investing heavily to develop capabilities to position PayPal as the premier platform. Leveraging the unique assets of PayPal Inc, including our branded wallets (PayPal, Venmo, PayPal Credit), and unbranded and/or direct credit card solutions.

This exciting role presents an opportunity to work in a dynamic and challenging environment, focused on driving operational and commercial outcomes within PayPal. You will have the support you need to be successful, with functional resources in Sales, Professional Services, Technical Account Management and Product and Engineering that will drive solutions for your Partners.

The role is diverse with duties ranging from creating business efficiencies both internally and externally. Supporting partner development strategies, business line expansion plans, business cases for large and complex deals commercial opportunities, to managing the go-to-market activities of recently acquired partners.
The successful candidate will be looking to be challenged with creating operational excellence to grow large strategic deals. The candidate will be rewarded in working in a world-class fin-tech environment, with access to global resources, market leading technology and solutions

Job Description:

The role will have the following responsibility:

• Support and execute the distribution of PayPal services through large, global Partners, who provide access to large networks of merchants.

• Develop and manage business development initiatives within Partners business to secure greater transaction volume, expansion of new product lines and overall growth from the Partner relationship

• Support project management of strategic expansion initiatives from signed to launch and beyond to ensure the realisation of the business case forecasts - this is likely to include partner marketing programs and adoption plans.

• Build relationships with Partners' senior management to drive trust, confidence, loyalty, awareness and mutual benefit.

• Be seen as a payments and technology subject matter expert that the partners rely on for product, payment and industry trends and online best practice.

• Understands Partners' business: how they monetize, their growth strategy, their strategic initiatives and optimally position PayPal as the partner of choice that can support their business objectives.

• Drive usage and habituation of PayPal, Venmo, and all other direct credit card solutions as preferred payment options with the Partners.

• Understand Partners' product pain points and wish list; understands priorities and urgency; communicates this knowledge to PayPal Product to define ongoing development of PayPal Platform.

• Provide product guidance and recommendations to new Partners to assist with their product strategy and position PayPal technology and solutions as path to growth to deepen our relationship and position with Partner.

• Facilitates meetings with PayPal functional groups (Product, Engineering, Risk, Ops, Compliance, etc) to execute and deliver to business plan.

• Facilitates meetings with PayPal senior management and functional groups when appropriate.

• Works with Marketing on partner activation and engagement programs and development of collateral to drive business outcomes.

• Support project management of strategic expansion initiatives to launch and beyond to ensure the realization of the business cases forecasts - this is likely to include partner marketing programs and adoption plans.

• Understands Partners' business: how they monetize, their growth strategy, their strategic initiatives and optimally position PayPal as the partner of choice that can support their business objectives.

• Ensure reports and KPIs are accurately tracked and delivered consistently and on-time to the Partner.
• Coordinate with Partner to successfully onboard new merchants.
• Manage day-to-day operational queries from the Partner, including account administration and configuration changes.

• Assist in resolution of complex issues, while keeping internal and external stakeholders educated on any business impacting projects/issues

Successful candidates will demonstrate a willingness to take charge and work effectively to deliver results, despite internal or external obstacles to:

• Drive partner growth, focusing on driving large, strategic, complex business relationships that secure the long-term growth and business objectives of PayPal Inc.

• Ensure clear go-to-market plans are agreed with new partners.

• Coordinate with Management to develop strategy and execute acquisition plans.

• Complete regular call reports to update management and internal counterparts on account activity.

• Find operational and process improvements to create value on behalf of PayPal and to ensure long-term partner success.

Personal Qualities, Knowledge, Experience and Skills Required

• Preferred Bachelor's Degree in Business, Commerce, MIS or related field.
• 5+ years' experience in Account Management, Business Development and/or operations ideally in the management of strategic, global accounts working in dynamic, fast paced & results orientated organisations.
• Knowledge of online payment processing, credit card merchant accounts, and the needs of off and online commerce platforms.
• Ideal candidate will have an understanding of how payments strategically impact commerce platform's business model.
• Exceptional consultative and operational skills with a passion & hunger for PayPal and to succeed.
• Results oriented, self motivated & a "hands on" person with proven ability to meet objectives & targets.
• Think creatively, strategically and communicate effectively.
• Proven success record in business development and operational management.
• Excellent communication, interpersonal, organisational, negotiation and presentation skills required.
• Ability to work in a flexible environment and is open to change.
• Self-managing - although the role will see the person interacting with many levels and across several disciplines, it is important that this person be able to self-prioritize and be proactive.
• Strong PC skills - especially PowerPoint and Excel.
• Demonstrates core PayPal. values (Innovation, Collaboration, Wellness, and Inclusion).

Additional Job Description:

Subsidiary:
PayPal

Travel Percent:
0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is
$99300 to $216040

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.

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