Sr Depot Repair Technician
Thermo Fisher Scientific

Job Info

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Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information

The position is in Tewksbury Ma USA

The Life Sciences and Laboratory Products Group unites deep scientific expertise, a collaborative culture, and rich resources to deliver services that our customers need to achieve their scientific goals - quickly, optimally, and safely. Our pipette services make it faster and easier for our customers to focus on what matters most - delivering answers and innovations that save and improve lives.

Discover Impactful Work:

An opportunity exists for a Depot Service and Pipette Calibration Technician in the Life Sciences and Laboratory Products Group of Thermo Fisher Scientific. This position offers the right candidate a key position and will provide opportunities for career development and growth. You will enable our customers to make the world healthier, cleaner, and safer by providing maintenance, repair, and calibration equipment solutions.

A Day in the Life:

• Connect with customers on service subjects such as quotes, issues found during repairs and updates to purchase orders based on approvals by the customer.
  
• Handling Work Orders in the CRM to ensure that work completed on a customer asset is documented sufficiently to provide a service record for the asset.
  
• Provide calibration support to the Calibration Lab for all makes and models of pipettes, including support for ISO 17025 accredited calibration certificates (ISO 8655).
  
• Follow all applicable Standard Operating Procedures (SOP's) and Reference Standards associated with Depot Service and Calibration Laboratory operations.
  

Keys to Success:

Education

• High School Diploma or GED equivalent is the required minimum education.
  
• Technical school preferred.
  

Experience:

• Minimum of 1 year experience in a technical role, required.
  
• Service repair and/or calibration experience, preferred.
  
• Experience in customer service, preferred.
  
• Experience within an accredited (ISO 17025) Calibration Laboratory a plus.
  

Knowledge, Skills, Abilities:

• Outstanding analytical capability and problem-solving skills.
  
• Ability to work in a team environment and influence others to achieve results.
  
• Self-motivated with bias for action.
  
• Good digital literacy including an understanding of Windows, Word, Excel and Access.
  
• Excellent interpersonal and persuasive communications abilities.
  
• Outstanding follow-up and interpersonal skills.
  
• Ability to travel overnight up to 20%.
  
• A valid driver's license is required.
  
• Demonstrate the Thermo Fisher values (The Four I's) - Integrity, Intensity, Innovation, and Involvement.
  

Benefits

We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

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