Sr. Manager, Learning Experience Design
Chegg, Inc.

Job Info

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Job Description
Senior Manager, Learning Experience Design

Learning Services | Remote I United States

Your goal:

Are you driven by opportunities to make a meaningful impact on students? Do you understand how to build and scale products and services that will motivate the modern learner? Are you ready to lead a growing team with audacious goals to transform educational technology? If you are jumping out of your seat to read ahead, then Chegg is the place for you.

The Culture:

Chegg's culture celebrates leadership at all levels and does not discriminate based on job descriptions or titles. The culture is open, with our "fast feedback" system implemented to encourage transparency. You will be given latitude to drive and stretch to deliver mutual goals.

The Team: Learning Experience Design

The Learning Experience team is central to the Chegg Skills organization - leading and implementing our learning strategy across every service and surface in the product ecosystem. The team works collaboratively, including Product Managers, UX Designers, Instructional Designers, Learning Scientists, and Data Engineers. Our mission is to ensure students achieve their learning goals in a supportive, engaging, and productive way. We are driven by student outcomes, thrive in cross-functional teams, hold ourselves accountable to learning-specific KPIs, have a bias for action, and demonstrate strong business acumen in Chegg's fast-paced environment.

The Role: Senior Manager, Learning Experience Design

As the Senior Manager of Learning Experience Design, you will design and build outcomes-focused and evidence-based learning products. You will have at least 8 years of experience working in or collaborating with product delivery teams, ideally with agile and iterative design frameworks. In addition, you will have at least 3 years of experience directly managing a team, setting and tracking individual and team goals, evaluating performance, and onboarding and mentoring early-career employees.

You are skilled at making data-driven decisions quickly to inform learning design and implementation. You have worked in a commercial environment and are experienced in presenting a compelling business case to stakeholders. You seek to educate internal stakeholders on evidence-based best practices to strengthen a learning discipline across the organization and advocate for learning design throughout the product lifecycle.

Responsibilities:

• Develop and implement strategic plans for learning and design initiatives that align with overall business goals.
  
• Lead and mentor 3-4 learning experience, product, and design managers, fostering a collaborative and high-performance culture.
  
• Oversee the design, development, and delivery of high-quality learning products and programs.
  
• Collaborate with senior leadership to drive organizational priorities and ensure alignment across functions.
  
• Ensure all learning materials are engaging, effective, and aligned with industry standards and best practices.
  
• Facilitate communication and collaboration between teams to drive innovation and continuous improvement.
  
• Build and maintain strong relationships with key stakeholders, including clients, partners, and internal teams.
  
• Manage project timelines and resources to deliver projects on time and within scope.
  
• Provide regular updates to senior leadership on team progress, challenges, and opportunities.
  
• Work closely with other departments, including product development, marketing, and sales, to ensure cohesive product strategies and messaging.
  
• Conduct regular performance reviews, provide constructive feedback, and support professional development.
  
• Implement and optimize processes to enhance team efficiency and productivity.
  
• Conduct regular assessments of team workflows and make data-driven adjustments as needed.
  
• Develop long-term product vision and strategy, ensuring alignment with overall company goals.
  
• Oversee the entire product lifecycle, from ideation to launch and ongoing optimization.
  

Requirements:

• 8+ years of work experience building and delivering customer-facing learning products.
  

• 3+ years of management experience hiring, training, mentoring, and evaluating learning experience designers.
  

• Excellent leadership, collaboration skills, and influence across multiple functions.
  

• Experience working with product teams (product managers, content operations, and user experience designers) and technical staff (software engineers and data scientists).
  

• A passion for how technology can support effective learning at scale.
  

• Strategic communicator with the ability to speak at a high level to executive audiences, and the ability to get into the details with project teams.
  

• Proven knowledge and understanding of how organizations build, operate, and scale modern technology applications.
  

• Experience developing formal and compelling business cases for presentation to stakeholders.
  

Preferred:

• Subject matter expertise in post-secondary and/or adult learning theories, instructional design methods, learner-centered design principles, and learning outcomes research and impact.
  
• Demonstrated experience developing and maintaining advanced, scalable learning programs.
  

The pay range for this position is $144,640 to $358,155. The actual pay will vary based on geographic location, job requirements, professional experience, and other factors.
In addition, Chegg offers acomprehensive benefits plan for eligible employees, including medical, dental, vision, life and supplemental life insurance, short-and long-term disability, mental health support, parental leave,paid time off, volunteer time off, paid holidays, 401(k) with matchingcontributions, Flexible Spending Account (FSA) and Health Savings Account (H.S.A.)options, an Employee Stock Purchase Plan, an Employee Referral Program, Tuition Reimbursement, and other benefits found at:https://www.chegg.com/about/working-at-chegg/benefits/.

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

Video Shorts

Life at Chegg: http://youtu.be/Fwf90zgaOLA

Chegg Corporate Career Page: https://jobs.chegg.com/

Chegg India: http://www.cheggindia.com/

Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/

Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers

Chegg out our culture and benefits!

http://www.chegg.com/about/working-at-chegg/benefits/

Chegg is an equal opportunity employer

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