Systems Engineer Tier 1 (Backfill)
The Select Group

Job Info

---

Job Title: Systems Engineer
Job Duration: 6 months contract (likely to extend, potential to convert)
Location: Cheyenne, Wyoming
Shifts:

• 4×10's - 3 days onsite, 1 day remote
• Sunday - Wednesday 6:00 am - 4:00 pm MST. (Sunday is work from home)

High Level Project details:
As part of a Wireless platform team, you will be supporting multiple critical applications by responding to high volume incidences and providing resolutions to Tier 1 and Tier 2 tickets. This team supports, maintains and configures the specific DU's (which is made of servers - Linux/VMware. As a Cell Site has an outage (Ie. humidity issues, vandalism, extreme weather) they signal an outage to the DU's, which means customers are impacted. The systems Engineers are responsible for meeting and exceeding KPI's and SLA's to ensure outages are fixed in priority and severity sequence.

Must Have Skills:

• 2-3+ years of professional experience, ideally within an enterprise environment supporting high volumes of tickets and incidences.
  • Must have experience as an engineer resolving T1, T2, and T3 tickets
• Platform Support specifically within VMware and Linux is primary focus
  • Building and administering multiple VMware products across multiple locations and data centers
  • Working with VMware services and tools
• Scripting knowledge is helpful: Shell Scripting, Python Scripting, PowerShell Scripting
• Tracking tickets within JIRA and updating completion/documentation as needed

Nice to Have Skills:

• Kubernetes and AWS

Day to day responsibilities:

• Help manage a high volume of incidences/tickets that directly or indirectly impact customer wireless networks. Could be managing up to 30 critical tickets in a month with over 50 less complex tickets. High volume incident management.
• Timely response to priority tickets that come through the NOC due to outages (prioritization based on severity, customer outage = Sev1)
• Support troubleshooting efforts and documenting the actions
• Help restore service at outage sites
• Running scripts and performing deployments based on SOP's and MOP's
• Perform scheduled health checks

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

70568

---