Technical Analyst II, Digital
Horizontal Talent

Job Info

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About the Role:

We are seeking a detail-oriented and tech-savvy Digital Technical Analyst to join our team and contribute to the successful delivery of exceptional digital experiences for our customers. This role will play a crucial part in the re-platforming of our customer portal and enhancing core functionalities that empower customers to interact with our services effectively.

Key Responsibilities:

• Collaborate closely with Product Owners, developers, and business stakeholders to gather, analyze, and document business requirements.
• Translate business requirements into technical specifications and user stories.
• Act as a liaison between business and technical teams, ensuring clear communication and alignment.
• Participate in design reviews, code reviews, and testing phases to ensure quality and adherence to standards.
• Monitor and analyze system performance, identify and troubleshoot issues, and recommend solutions.
• Stay abreast of the latest digital technologies and industry best practices.
• Contribute to the development and maintenance of technical documentation.

Qualifications:

• Strong analytical and problem-solving skills with the ability to think critically and creatively.
• Excellent communication, collaboration, and interpersonal skills.
• Experience in gathering, analyzing, and documenting business requirements.
• Familiarity with agile development methodologies (e.g., Scrum, Kanban).
• Experience with data analysis and visualization tools (preferred).
• Bachelor's degree in computer science, information systems, or a related field.

Bonus Points:

• Experience with customer relationship management (CRM) systems.
• Knowledge of API integrations and microservices architecture.
• Experience with data analysis and reporting tools.

Benefits:

• Opportunity to contribute to the development and enhancement of a cutting-edge digital platform.
• Collaborate with a talented and passionate team.
• Competitive compensation and benefits package.

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