Technical Support Automation Specialist
Weidmueller

Job Info

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Technical Support Automation Specialist, Level I
Richmond, VA

Resolving product issues and customer questions as directed by Technical Support Team Leader in addition to interfacing with other team members working product support cases. Candidate will specialize in manning the Automation support hotline to support our lines of industrial PLCs, distributed IO, energy management devices, IIoT gateways, industrial power supplies, managed and unmanaged network switches. Work will include advanced troubleshooting; remote monitoring & diagnostics; interfacing with other engineering teams; regular status updates with customers and senior management. Direct named contact support for customers may also be involved. Assembling of control systems replicating customer architectures to enable troubleshooting will be required. This role is not eligible for hybrid or remote work option.

Description:

• Role is call center centric
  
• Provides product expertise to answer technical questions, provide guidance on control systems, and solve problems
  
• Identify and resolve product issues as part of an overall effort to provide design, application, technical, and troubleshooting assistance to Weidmueller sales and Applied Solution Engineers, support engineers, certified support providers, distributors, and customers
  
• Research and troubleshoot issues involving electrical/electronic control systems, PLC products, PLC applications/designs, energy monitors, WiFi radios, operator interfaces, and associated software
  
• Design, assemble, test, and simulate systems to identify and resolve reported product issues/questions. Interface with other engineering teams on design, reliability, and maintainability for all products
  
• Evaluate new product designs and features
  

Skills and Qualifications:

• Graduated or First year + enrolled in Electronics Engineering Technology with Controls System experience will be considered
  
• Enrolled in a electronic technical degree program with basic DC/AC circuits, Electronic circuits
  
• Know how to use a DVM
  
• PLC and operator interface panel experience
  
• Strong written and oral communication skills
  
• Strong troubleshooting skills
  
• Positive attitude when dealing with customers and coworkers
  
• Industrial Controls products as they relate to power distribution cabinets, machinery, wastewater, energy and process industries, such as but not limited to Analog and Digital Signaling, Power Supplies, Surge and Overvoltage Suppression, conventional wiring conventions, and how these products interact with other products utilized in Control Systems such as sensors, meters, PLC's
  
• Good working knowledge of Ethernet and other fieldbus protocols
  
• Programming knowledge of Python, Java, Codesys a plus
  
• Familiarity with various approvals and agencies regulating the industries Weidmuller serves, such as but not limited to IEC, UL, CSA, NEC, NFPA
  

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